Intake Specialist

Job Summary

The Intake Specialist is responsible for creating new patient profiles in the operating system, adding all patient demographics, physician, insurance information, and attaching the faxed documents to the patient's profile. Correspondingly will contact the facility for any missing information and ensure documents for existing patients are attached to the existing patients' profile.

Duties/Responsibilities

• Gathers complete patient information accurately and enters it into the patient electronic medical record (EMR).
• Verifies insurance eligibility, benefits coverage, patient financial responsibility.
• Manages patient documents promptly and accurately received in the patient EMR.
• Obtains necessary information and enters data into patient EMR to ensure compliance with state and federal regulatory agencies and ACHC standards.
• Cancels Pending/No-Go referrals when appropriate.
• Documents patient-related activities/information in the patient's EMR.
• Consults with other company personnel on difficult or unusual referrals, as appropriate.
• Complies with all company policies and procedures.
• Maintains confidentiality of patient information and company information.
• Respects and protects the confidentiality of all information concerning patient care services.
• Observe the organization's formal and informal policies for the handling of patients' rights and confidentiality.
• Observe the organization's confidentiality agreement.
• Follow all procedures as described by the Accreditation Commission for Health Care (ACHC) and the company policies and procedures related to HIPAA.
• Maintain and update spreadsheet information for each patient.
• Exhibits flexibility when work assignments need to be adjusted to meet service, delivery, and workload needs of the team.
• Comply with departmental policies regarding safety, attendance, and dress code.
• Overtime, holidays, and weekends may be required and/or expected.
• Conduct job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.
• Other duties as deemed necessary by the manager.

Qualifications/Competencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Skills/Abilities

• Perform accurately and efficiently when dispensing prescription medications.
• Ability to work flexible hours, which may include evening, weekends, and holidays.
• Excellent interpersonal skills and well-developed verbal and written communication skills with English as the primary language.
• Ability to work independently as well as working in a team environment, meets deadlines, establish priorities, and be flexible, work under pressure with multiple tasks. Must have strong organizational, customer service, and time management skills, ability to problem solve.
• This position must exhibit maturity in judgment.

Education and/or Experience

• Able to read, write, speak and understand the English language.
• Able to work in a fast-paced environment.
• Basic computer knowledge skills required.
• Basic math and analytical skills.
• Proficient in Microsoft Word, Excel, and Outlook required.
• Good organization/Attention to detail.
• Reliable.
• Able to work various shifts and days.
• Adaptability to an ever-changing environment.