Integrated Care Assistant - Davita IKC

Responsibilities

• Collect, verify, enter, and maintain data and medical record information in the DaVita Integrated Kidney Care medical management database including but not limited to patient, provider, and payer contact and referral information.
• Communicate with hospitals, track patient admissions/discharges.
• Transcribe lab results, and follow up with providers for confirmation of services.
• Monitors reports and data feeds, and communicates with the Integrated Care Team to ensure data is current and complete.
• Attend team meetings, conferences, and training as required.
• Know, understand, and follow teammate guidelines, employment policies, and department or company procedures.
• Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position.
• Other duties and responsibilities as assigned.

Qualifications

• High School diploma or equivalent required.
• Prior administrative experience required.
• Proficiency in navigating MS Office applications and other databases.
• Prior remote work experience is a bonus.
• Deals with confidential information using discretion and judgment.
• Professional verbal communication and telephone etiquette.
• Basic proficiency with the Medical Information System Technology (MIST) within 60 days of employment or position change required.

Competencies

• Communication: Convey information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Managing Work including Time Management: Effectively manages time and resources to ensure that work is completed efficiently.
• Tenacity: Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable.
• Energy: Consistently maintaining high levels of activity or productivity; operating with vigor, effectiveness, and determination over extended periods.
• Quality Focused: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over systems.
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Multi-tasking: Ability to work at a high level of proficiency with little supervision is essential in a fast-paced work environment.