Integrated Care Coordinator

Make an Impact Through Integrated Care

The Integrated Care Coordinator (ISC) helps people access the right care at the right time through a whole-person approach that connects behavioral health, medical care, and community resources.

In this role, you'll combine clinical practice, care coordination, assessment, education, provider collaboration, and team leadership. You'll develop individualized care plans, strengthen partnerships across systems, support care coordination staff, and use data to improve outcomes.

This is an opportunity to make a meaningful impact both directly with consumers and by strengthening the systems and partnerships that support effective integrated care.

• Manage the ISC census, including integrated care plans, service coordination, referrals, and linkage to medical and behavioral health providers.
• Conduct clinical intakes and assessments and obtain required information from consumers and providers within established timeframes.
• Provide individual and family therapy, care coordination, and wellness education to enrolled ISC consumers and families.
• Educate consumers, families, healthcare providers, and community partners on ISC services and integrated care practices.
• Develop and maintain provider and community partnerships to strengthen referrals and access to services.
• Maintain timely, accurate, and compliant clinical records, EMR data, and progress notes while protecting consumer confidentiality.
• Collect, track, and report required ISC data to BCBS and internal stakeholders to demonstrate program performance and outcomes.
• Supervise care coordinators and oversee care coordination and care management activities, including chart audits and quality reviews.
• Participate in required ISC meetings, data reviews, and performance monitoring activities.
• Analyze ISC performance data and develop corrective action and improvement plans to address gaps and achieve program targets.