Integrated Care Navigator

About the Role

As an Integrated Health Navigator (IHN) in the Psychiatric Services Program, you will coordinate care and service needs for adult, adolescent, and child mental health and intellectually and developmentally disabled consumers receiving integrated treatment between The Guidance Center and community primary and specialty care providers.

Responsibilities

• Centrally coordinate care and service needs of consumers in an integrated treatment approach with community primary and specialty care providers.
• Maintain awareness of services, therapeutic activities, and supports available within and outside the agency for consumers and families.
• Monitor delivery of care by attending case conferences and huddles, documenting care, identifying progress toward care outcomes, and intervening to overcome deviations in the care plan.
• Review care plans with clients alongside direct care providers and interact with departments to expedite scheduling and completion of tests, procedures, and consults.
• Report personnel and performance issues to the program supervisor and maintain communication with utilization review staff regarding care plan variances.
• Lead coordination of client care and collaborate with the health care team to empower patients in managing chronic behavioral and medical conditions.
• Assist patients at risk for developing chronic conditions to minimize risks.
• Collaborate with patients, PCPs, psychiatrists, therapists, supports coordinators, case managers, and other behavioral health team members to ensure quality, efficient, patient-centered, cost-effective care.
• Provide self-management support and patient education.

Requirements

• Minimum of a Bachelor's Degree from an accredited four-year institution in a mental health related field.
• Three (3) years of experience in the examination, evaluation, and treatment of minors and their families.
• At least one year of experience working with adults with severe mental illness.
• One year of experience working with individuals with an intellectual/developmental disability.
• Meet MDHHS criteria for Qualified Mental Health Professional, Qualified Intellectual Disabilities Professional, and Child Mental Health Professional within 120 days of hire.
• Valid Michigan Driver License and a good driving record.
• Ability to engage adult, adolescent, and child behavioral health and intellectually and developmentally disabled consumers, their families, and supporters.
• Focused on supporting, monitoring, and closely coordinating mental health care with the client's primary care provider and other behavioral health and specialty treatment providers.
• Orientation toward facilitating clinically indicated referrals to appropriate community resources.
• Nonjudgmental approach reflecting cultural competency and sensitivity to diverse consumer needs.
• Ability to work independently and demonstrate effective organizational, verbal, and written communication skills.
• Ability to appropriately handle crisis situations.
• Excellent organizational and attention to detail skills to track and prepare data accurately and timely.
• Ability to interpret a variety of instructions furnished in written, oral, or schedule form.