Intensive Case Manager - SAGE

Job Definition

The SAGE Intensive Case Manager position is a case management position physically sited at DESC's STAR Center providing short-term behavioral health treatment and interventions to STAR Center guests. The role receives daily operational supervision from the on-site STAR Project Manager and clinical supervision from the DBHC SAGE Leadership team.

Primary Responsibilities

• Assume primary responsibility for coordinating all aspects of consumers' support and goal planners, including referral to psychiatric and substance abuse treatment programs, 24-hour support services, and acute case management to facilitate access to food, clothing, housing, medical care, financial assistance, and vocational training or employment.
• Coordinate and facilitate connection to STAR Center wraparound services including shelter Case Managers, Peers, psychiatric providers, nursing, and occupational therapy.
• Develop crisis and safety plans for SAGE clients at STAR Center in collaboration with other STAR Center roles and SAGE Program staff.
• Complete timely and accurate demographic and clinical updates, integrated service plans, and clinical notes; meet strict administrative deadlines and participate in quality assurance reviews.
• Provide crisis intervention and risk assessment, and write primary and supporting DCR affidavits when appropriate.
• Facilitate guests' timely transitions away from STAR Center to other shelter and/or housing opportunities, including care coordination, physical transportation, care team transitions, and referrals.
• Advocate for consumers' access to community resources and services; consult and collaborate with community providers to ensure continuity of care.
• Provide and/or support therapeutic group facilitation and individual counseling, as qualified.
• Engage in trauma-informed practice, including reframing unusual or unpleasant behavior in the context of DESC's Core Values.
• Support clients with achieving and maintaining healthy living conditions, including care conferences, outreach in shelter units, and documenting barriers.

Other Duties and Responsibilities

• Participate in psychiatric consultation, supervision, program meetings, in-service trainings, clinical reviews, and case conferences.
• Travel locally to outreach consumers; make home visits and assist with home inspections, annual recertifications, and housing retention barriers.
• Establish and maintain professional relationships with landlords and property managers, assisting in rule enforcement and lease compliance.
• Fulfill role of protective payee for some consumers, creating monthly budgets, distributing funds, assisting with purchases, and keeping accurate records.
• Support basic operational functions of the STAR Center in times of low staffing.
• Comply with applicable program research and evaluation procedures and attend relevant trainings.