Intensive Recovery Support Coordinator II

Essential Functions

• Value cultural competence and diversity
• Collaborate with staff, members, and the community to gain the perspectives of others having diverse opinions, abilities, values, beliefs, perspectives, and ethnic or cultural backgrounds.
• Take deliberate steps to increase their own cultural competency by attending trainings, events, discussions, workshops, etc.

Member Support Duties

• Assist and support residents as they transition from a supported housing environment to living independently in a new housing environment
• Meet with members three (3) times a week to ensure that they are maintaining their housing stability
• Engage residents in vivo utilizing a trauma lens and cultural humility to quickly establish trust and build rapport.
• Provide recovery-oriented tenancy support by taking a strength-based, person-centered approach.
• Partner with PSH members to help them achieve goals that are personally meaningful to them, extending beyond those areas traditionally addressed by clinical care.
• Support PSH members in recovery by offering experience with whole health recovery that includes addressing wellness of both mind and body.
• Assist members in developing basic ADLs and create innovative solutions to assisting members with developing alternative ADLs.
• Coach PSH members on independent living skills, connect with community resources, and develop systems to support sustainability.
• Encourage PSH members to engage with their community through employment, volunteering, and/or recreational/social activities.
• Assist PSH members with developing interpersonal skills to connect with their housemates and neighbors, and to expand their natural support system.
• Create, maintain, and review documentation for agency and funding requirements within all designated deadlines.
• Develop and submit TennCare authorizations for members in intensive services for their continued enrollment in services

Public/Staff Relations

• Communicate with internal and external partners utilizing telephone, email, and chat.
• Communicate regularly with the Permanent Supportive Housing team to meet the needs of residents.
• Develop effective working relationships with human services organizations.
• Work with community mental health partners to develop interagency channels of communication
• Attend community mental health partners staffing for members enrolled in services to ensure continuity of care across agencies

Other duties as member of the Permanent Supportive Housing team

• Attend all staff and supervision meetings.
• Assist with program events and outings.
• Participate in on-call rotation.
• De-escalate crisis situations and act as support for crisis situations.
• Maintain schedule flexibility in the event of after-hours responsibilities.
• Maintain good attendance and inform supervisor in advance of time off.
• Complete Relias Learning courses by deadline.
• Follow all Personnel Policies and uphold Park Center’s Code of Ethics.
• Perform all other duties assigned.