Internal Medicine Health & Science System Specialist - Erie, PA

Role Summary

The Primary Care, Health & Science System Specialist (HSSS) Representative is a field-based sales role responsible for driving performance of the Primary Care portfolio through compliant, strategic customer engagement within assigned accounts. This role executes brand strategies and account plans, delivers approved promotional and disease-state education, and partners across the matrix to help address customer needs and support appropriate access.

Role Responsibilities

• Drive customer engagement and sales performance through effective in-person and virtual interactions across primary care accounts.
• Build strong, compliant relationships with healthcare providers, advanced practice providers, care team members, and office/clinic staff within assigned accounts and health systems.
• Deliver approved promotional and disease-state messaging to support appropriate Primary Care product use and address customer needs.
• Leverage product, disease, and market knowledge to identify opportunities, prioritize accounts, and support appropriate pathways of care, including coordination across practice workflows as applicable.
• Collaborate with cross-functional partners to address customer needs, remove access barriers, and advance Primary Care business objectives.
• Use digital tools and insights to plan, execute, and optimize primary care territory activities.

Basic Qualifications

• Bachelor’s degree OR an associate’s degree with 8+ years of work experience OR a high school diploma (or equivalent) with 10+ years of work experience.
• Minimum of 3 years in one or more of the following: Pharmaceutical, biotech, or medical device sales; Pharmaceutical, biotech, or medical device marketing; Aligned therapeutic specific healthcare provider experience.
• Valid US driver’s license and driving record in compliance with company standards.
• Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.

Preferred Qualifications

• 2–5+ years of pharmaceutical, biotech, or medical device sales experience, preferably Primary Care or broad-based specialty roles.
• Advanced knowledge of disease states, therapeutic areas, and products.
• Strong strategic selling, account marketing, and territory management skills.
• Proven ability to develop and execute comprehensive territory and account plans to drive results.
• Demonstrated business acumen, including strategic thinking, problem solving, data analysis, and prioritization.
• Ability to effectively engage, influence, and support customers across the sales and promotional process.
• Experience working in a matrix environment with strong collaboration, change agility, and effective use of resources.

Work Location & Travel Requirements

• This role is field based and requires the colleague to reside within a workable distance of all points of business within the assigned territory to effectively meet business needs.
• Determination of workable distance will be made based on business requirements and leadership discretion.
• Ability to travel to all accounts/office locations within territory.
• Depending on size of territory and business need, candidates may be required to stay overnight as necessary.