Internal Medicine Health & Science System Specialist - Houston N, TX

Role Summary

The Health and Science System Specialist (HSSS) is responsible for launching new products, deciding on optimal strategies for managing business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. The rep is charged with sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs).

The HSSS calls on Health Systems and their Affiliates, including Academic Medical Centers, Medical Groups, Centers of Excellence and Community Hospitals, as well as scaled account-based medical groups and institutions.

Role Responsibilities

• Identify and implement efficient virtual/in-person engagement strategies by customer to maximize effectiveness and impact.
• Develop and implement effective business and territory call plans and adapt based on self-identified opportunities and insights.
• Strategically build rapport and relationships with KOLs and customers across virtual and F2F environments; demonstrate advanced call objectives capabilities and utilize digital tools effectively.
• Compliantly engage key customers to grow business and drive product demand by providing education that meets HCP and patient needs.
• Utilize a customer centric approach to develop and deliver relevant, targeted messaging utilizing approved materials to drive product demand.
• Utilize enhanced product and disease state knowledge to educate providers on unbranded and branded product value propositions.
• Create meaningful impact with HCPs and direct office staff to plan for customer engagements in multiple formats.
• Optimize customer engagements for strategic deployment of approved Pfizer resources.
• Support patients' ability to access Pfizer products by providing relevant information on Reimbursement, Patient Assistant Program, Pfizer hub programs, and Co-Pay Resources.
• Present terms of sale of product or existing contract terms where appropriate and with approved language; answer on-label questions; introduce customers to future state Pfizer on-demand portal.
• Collaborate effectively and compliantly with cross-functional colleagues, including Field Medical, Reimbursement and Key Account Management.
• Use calendaring tools, leadership goals, and personal insights to address customer priorities calls effectively.
• Drive sales in assigned Health System and/or accounts to include affiliated institutions, Medical Groups and HCPs.
• Contribute to the productivity and effectiveness of the IAT, including generating and sharing insights, relationship management, and pull through.
• Understand and navigate the ongoing changes in the healthcare landscape.
• Influence customers by uncovering needs and communicating persuasively.
• Understand Stakeholder Mapping and the Patient Journey.
• Utilize insights towards local planning.
• Develop strategic account selling and management skills.

Basic Qualifications

• Bachelor's Degree
• Minimum 3 years of previous pharmaceutical biotech or medical marketing/promotional/sales, or relevant experience
• History of marketing, promotional or sales success, strong territory management skills, outstanding communications skills, demonstrated teamwork, leadership ability and accountability
• Must live within 25 miles of the border of the territory
• Valid US driver's license and driving record in compliance with company standards

Preferred Qualifications

• Advanced knowledge of disease states, therapeutic areas, and products
• Strategic account marketing, promotional, sales and management skills
• Superior marketing, promotional, sales, technical and relationship building skills
• Consistent, demonstrated track record of assessing account needs and bringing relevant information and resources to drive performance
• Demonstrated track record of strong business acumen, problem solving, strategic thinking, data analytical skills and project management skills
• Advanced ability to engage, influence and support customers throughout the marketing, promotional and sales process
• Enhanced change agility to quickly learn and embrace new ways of working
• Advanced strategic ability to work in a matrix environment and to leverage multiple resources
• Demonstrated track record of strong leadership, cross functional leadership, collaboration, and effective utilization of available resources
• Strong organizational and analytical skills
• Change agile and able to adapt quickly to workplace changes
• Exceptional time management, and planning and organizing skills