International Customer Service Coordinator I
Werfen
Summary
The International Customer Service Coordinator I is responsible for processing all customer orders in the system with a high level of accuracy. This role involves issuing credit and debit requests, entering system tickets for discrepancies and interacting with the sales team as needed. The primary focus of this role is ensuring precise and timely order entry.
Job description
Job Summary
The International Customer Service Coordinator I is responsible for processing all customer orders in the system with a high level of accuracy. This role involves issuing credit and debit requests, entering system tickets for discrepancies and interacting with the sales team as needed. The primary focus of this role is ensuring precise and timely order entry.
Key Accountabilities
- Process customer orders in the system accurately and efficiently.
- Issue credit and debit requests in accordance with company policies.
- Enter system tickets to address and resolve order discrepancies.
- Interact with the sales team to address order-related queries and issues.
- Maintain accurate records of all transactions and communications.
- Performs other duties as assigned.
Networking/Key relationships
- Internal Client Services teams
- Planning Team
- Warehouse
- Import/Export
- Operations & Manufacturing
- Marketing
- QA/RA
Minimum Knowledge & Experience required for the position
- Associates degree in Business or related field required. Bachelor's degree in Business Administration, Finance, or related field preferred, or equivalent experience
- Minimum 2 years related experience in Customer Service environment/ Finance /International Operations preferred
- Basic knowledge of Microsoft office System, including Word, Powerpoint, Excel required
- Knowledge of SAP ERP preferred
- Fluency in English required. Fluency in Spanish, written and spoken desirable
Skills & Capabilities
- Strong attention to detail and accuracy in data entry.
- Good organizational and time management skills.
- Strong customer focus.
- Strong problem solving and analytical skills.
- Team player with a proactive attitude.
Travel requirements: Occasional travel may be required.
Requirements
- Associates degree in Business or related field required
- Bachelor's degree in Business Administration, Finance, or related field preferred, or equivalent experience
- Minimum 2 years related experience in Customer Service environment/ Finance /International Operations preferred
- Basic knowledge of Microsoft Office System, including Word, Powerpoint, Excel required
- Knowledge of SAP ERP preferred
- Fluency in English required
- Fluency in Spanish, written and spoken desirable
- Strong attention to detail and accuracy in data entry
- Good organizational and time management skills
- Strong customer focus
- Strong problem solving and analytical skills
- Team player with a proactive attitude
Benefits
- Medical, Dental & Vision
- 401(k) Matching
- Paid Vacation
- Sick Leave
- Performance-Based Bonus
Company overview
Werfen is a global leader in specialized diagnostics, founded in 1966 in Barcelona, Spain as a family-owned innovative company. The organization has established itself as a worldwide authority in five key clinical areas: Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant diagnostics. With headquarters in Barcelona and technology centers strategically located in the United States and Europe, Werfen operates directly in 30 countries and serves more than 100 territories through distributors. The company achieved remarkable financial performance with worldwide sales exceeding €2.2 billion in 2024, supported by a workforce of over 7,000 employees globally. Werfen's comprehensive portfolio includes advanced diagnostic systems, reagents, laboratory automation solutions, and point-of-care testing platforms that enable healthcare providers to deliver precise and timely patient care. Their innovative technologies span from blood gas analyzers with hemolysis detection capabilities to automated immunoassay systems and specialized diagnostic assays. As a vertically integrated diagnostics company, Werfen maintains complete control over research, development, manufacturing, and distribution, ensuring quality and reliability across their product lines while continuously advancing diagnostic science to address critical healthcare challenges worldwide.