Summary

Arnet Pharmaceutical Corp is a leading contract manufacturer specializing in nutritional supplements and natural products, established in 1972 and headquartered in Davie, Florida. The company operates from a 130,000 square foot FDA-registered facility that houses state-of-the-art manufacturing, laboratory, and warehouse spaces. Arnet serves over 70 countries worldwide as an internationally recognized contract development and manufacturing organization (CDMO) known for its quality standards and comprehensive service offerings. The company's extensive product portfolio includes a complete range of vitamins, minerals, amino acids, herbal supplements, and specialty products manufactured in various formats such as tablets, capsules, powders, and chewables. Operating under strict cGMP (Current Good Manufacturing Practices) and USP (United States Pharmacopoeia) guidelines, Arnet Pharmaceutical maintains rigorous quality control systems and provides private label manufacturing solutions to clients across the health and wellness industry. With approximately 350 employees and decades of experience, the company has built lasting relationships with customers through its commitment to innovation, competitive pricing, and reliable product quality in the nutritional supplement market.

Job description

Essential Functions and Responsibilities

Provides sales support for International Sales Business Developer
Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process
Requests internally samples to send to existing customers and new leads
Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times
Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)
Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)
Responsible for the processing and data entry of orders and invoicing using Visual software
Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed
Follow up on the Registration Process and payment of Registration fees with each customer
Expedites the resolution of customer problems and complaints
Requests codifications for Master Formulas for finished Products
Supports inventory control of customer supply materials
Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers
Provides feedback to management regarding customer inquiries
Assists in special projects from International Sales Department
Performs other functions as requested by the immediate Supervisor

Qualifications

Associate’s degree or Bachelor’s degree (preferred)
2-5 years’ experience in customer service
Bilingual (Spanish and English)
Strong computer skills (Microsoft Word, Excel, Outlook)
Strong communication skills
Able to accept criticism and show desire to learn and improve
Able to multitask
Works well in a fast-paced environment

Requirements

Associate’s degree or Bachelor’s degree (preferred)
2-5 years’ experience in customer service
Bilingual (Spanish and English)
Strong computer skills (Microsoft Word, Excel, Outlook)
Strong communication skills
Able to accept criticism and show desire to learn and improve
Able to multitask
Works well in a fast-paced environment

Company overview

Arnet Pharmaceutical Corp is a leading contract manufacturer specializing in nutritional supplements and natural products, established in 1972 and headquartered in Davie, Florida. The company operates from a 130,000 square foot FDA-registered facility that houses state-of-the-art manufacturing, laboratory, and warehouse spaces. Arnet serves over 70 countries worldwide as an internationally recognized contract development and manufacturing organization (CDMO) known for its quality standards and comprehensive service offerings. The company's extensive product portfolio includes a complete range of vitamins, minerals, amino acids, herbal supplements, and specialty products manufactured in various formats such as tablets, capsules, powders, and chewables. Operating under strict cGMP (Current Good Manufacturing Practices) and USP (United States Pharmacopoeia) guidelines, Arnet Pharmaceutical maintains rigorous quality control systems and provides private label manufacturing solutions to clients across the health and wellness industry. With approximately 350 employees and decades of experience, the company has built lasting relationships with customers through its commitment to innovation, competitive pricing, and reliable product quality in the nutritional supplement market.