International Sales Customer Service Representative

Essential Functions and Responsibilities

• Provides sales support for International Sales Business Developer
• Develops written quotations for current and prospective customers detecting customer needs and obtaining basic information internally to facilitate the quotation process
• Requests internally samples to send to existing customers and new leads
• Answers specific questions regarding products and their benefits, order status, packaging, registration issues and/or lead times
• Supports the marketing department in the preparation of international tradeshows (materials, promotional items, etc.)
• Prepares monthly reports (invoicing, summary of quotes sent, samples, etc.)
• Responsible for preparing Letter of Credit documentation in liaison with the Accounting and Shipping Department
• Maintains accurate records for each customer (quotes, prices, packaging, specifications, complaints)
• Responsible for the processing and data entry of orders and invoicing using Visual software
• Keeps open communication with Manufacturing and Packaging Department, Laboratory, Registration, Regulatory Affairs, Graphic Design and other departments as needed
• Follows up on the Registration Process and payment of Registration fees with each customer
• Expedites the resolution of customer problems and complaints
• Requests codifications for Master Formulas for finished Products
• Supports inventory control of customer supply materials
• Supports management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new development of products and services
• Supports in the development of new products in liaison with R&D in the development of the new products to be launched every year
• Contributes to team effort by accomplishing related results as needed. Works well with others, cooperating and supporting co-workers
• Provides feedback to management regarding customer inquiries
• Assists in special projects from International Sales Department
• Performs other functions as requested by the immediate Supervisor

Qualifications

• Associate's degree or Bachelor's degree (preferred)
• Bilingual English-Spanish
• 2-5 years' experience in customer service
• Strong computer skills (Microsoft Word, Excel, Outlook)
• Strong communication skills
• Able to accept criticism and show desire to learn and improve
• Able to multitask
• Works well in a fast-paced environment