Inventory Specialist
Walgreens
Summary
Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.
Job description
Customer Experience
Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members.
Operations
- Executes and coaches team members on warehouse and vendor inventory management processes including creating, reviewing, and receiving orders.
- Scans in all deliveries while the vendor is still in the store, including common carrier deliveries.
- Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store.
- Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments.
- Completes pharmacy inventory activities including pharmacy recalls, vendor returns, non-controlled, and damaged salvage returns.
- Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes.
- Maintains accurate inventory counts and accuracy of on-hand quantities.
- Ensures the store maintains inventory compliance with state and local laws regarding regulated products.
- Assists in the maintenance of inventory records, including receiving and posting of all products received at the store.
- Helps to prepare for physical inventory and supports the physical inventory day activities.
- Supports keeping all counters and shelves clean and well merchandised.
- Assists and coaches store team on all package delivery activities.
- In designated stores, when serving as the leader on duty, responsible for registering all related sales on assigned point-of-sale system (POS).
Training & Personal Development
Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements. Obtains and maintains a valid pharmacy license/certification as required by the state.
Communications
Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.
Requirements
- Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates)
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
- Must have a willingness to work a flexible schedule, including evening and weekend hours
- Achieving expectations rating on last performance review and no written disciplinary actions in the previous 12 months (internal candidates only)
- Demonstrated attention to detail and ability to multi task and manage execution
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems
- Obtains and maintains a valid pharmacy license/certification as required by the state
Benefits
- 401(k)
- Medical, Dental & Vision
- Employee Discounts
- Paid Time Off
Company overview
Walgreens is one of the largest retail pharmacy chains in the United States and a key component of Walgreens Boots Alliance, Inc., a global leader in retail pharmacy, wholesale, and healthcare. Founded in 1901, Walgreens operates approximately 9,000 retail locations across all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands. The company provides comprehensive pharmacy services, prescription fulfillment, over-the-counter medications, health and wellness products, and personal care items. Beyond traditional retail pharmacy, Walgreens has expanded into healthcare services through its Healthcare Clinics, offering basic medical services, vaccinations, and health testing. The company plays a critical role in the U.S. healthcare system by providing accessible medication management, immunization services, and health consultations to millions of customers daily. Walgreens also operates specialty pharmacy services and has developed digital health platforms to enhance patient engagement and medication adherence.