Investigator Site Services Assistant
Thermo Fisher Scientific
Summary
This is a fully onsite role based at our Global Central Laboratory in Covington, KY. 1st Shift: Tuesday - Saturday 8:00am - 4:30pm ET.
Job description
The Investigator Site Services Assistant ensures that site address database is completed accurately and meets assigned timelines. Acts as the main point of contact supporting the Site Services Assistance and Logistics Coordinators.
What You'll Do
- Act as a point of contact for more junior team members, ensuring that questions are responded to in an accurate and timely manner.
- Provide clerical support for the team including faxing, filing and storage of documents and resending of requested reports received by fax or e-mail.
- Ensure supply calls are answered, order requests are placed and tracking of shipments is properly handled.
- Monitor, track and ensure resolution of all complaints, issues and concerns. Escalate to management to ensure satisfaction of internal and external customers.
- Provide training to current staff members when new processes are implemented and provide training to new staff members.
Education and Experience Requirements
- High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
- Technical positions may require a certificate
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years)
Knowledge, Skills, Abilities
- Favorable data entry skills with intermediate level of computer skills
- Solid verbal communications and customer service skills in the English language
- Professional client and phone service skills
- Good knowledge of Good Clinical Practices and laboratory principals particular pre-analytical, analytic and post-analytic influences on specimens and results
- Solid analytical, interpersonal and time management skills
- Critical thinking and problem-solving skills to support quality decision making
- Ability to provide basic training
Working Environment
- Work is performed in a clinical environment.
- Exposure to biological fluids with potential exposure to infectious organisms.
Requirements
- High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
- Previous experience comparable to at least 2 years
- Favorable data entry skills with intermediate level of computer skills
- Solid verbal communications and customer service skills in the English language
- Professional client and phone service skills
- Good knowledge of Good Clinical Practices and laboratory principals
- Solid analytical, interpersonal and time management skills
- Critical thinking and problem-solving skills
- Ability to provide basic training
- Must be legally authorized to work in the United States without sponsorship
- Must be able to pass a comprehensive background check, which includes a drug screening
Company overview
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. The company's mission is to enable customers to make the world healthier, cleaner, and safer. With over 100,000 employees globally, Thermo Fisher provides an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through its industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. The company serves customers across healthcare, life sciences, applied markets, and pharmaceutical sectors, offering solutions that accelerate research, solve complex analytical challenges, improve patient diagnostics, and increase laboratory productivity. Headquartered in Waltham, Massachusetts, Thermo Fisher operates globally, delivering critical scientific products, services, and workflow solutions that support researchers, organizations, and companies in addressing some of the world's most pressing issues.