IS Help Desk Coordinator
DAYMARK RECOVERY SERVICES INC
Summary
The Help Desk Technician is responsible for assisting end users with routine troubleshooting of hardware and software applications, tracking and escalation of unresolved problems or requests, modifications to system control files, new hire orientation for Information Systems, maintaining technical documentation, and supportive services for the Information Systems department.
Job description
Essential Duties and Responsibilities
- End user application and hardware assistance
- Creating/maintaining technical documentation
- Providing administrative support functions for IS team
- Staff Training
- Performs miscellaneous job-related duties as assigned
Applicant must be able to continuously learn the evolving software application set made available to different groups of staff for the purposes of effective technical support. Application sets include office suites such as Microsoft Office and behavioral healthcare specific applications such as the Nextgen Enterprise EHR. Applicant must possess excellent telephone, organizational, and technical writing skills.
Qualification Requirements
- Ability to assist staff with industry-based applications such as appointment scheduling, administrative intakes, clinical intakes and progress notes.
- Ability to assist staff with office suite applications such as Microsoft Word, Excel, Outlook.
- Ability to use remote control and remote diagnostic utilities for training and support purposes.
- Ability to manage the categorization, logging, and tracking of a large number of outstanding requests and problem reports.
- Ability to build and maintain a knowledge base for users and help desk team
Requirements
- Minimum High School degree
- Prefer 2 year degree/certification in computer science or related field
- Prefer 2 years' experience in call center/front office operations and/or software technical support
- Ability to assist staff with industry-based applications such as appointment scheduling, administrative intakes, clinical intakes and progress notes
- Ability to assist staff with office suite applications such as Microsoft Word, Excel, Outlook
- Ability to use remote control and remote diagnostic utilities for training and support purposes
- Ability to manage the categorization, logging, and tracking of a large number of outstanding requests and problem reports
- Ability to build and maintain a knowledge base for users and help desk team
- Excellent telephone, organizational, and technical writing skills
Benefits
- Medical, Dental & Vision
- Health Spending Account
- Company-Paid Life Insurance
- Short Term Disability
- 401(k)
- Paid Holidays
- Paid Vacation and Sick Leave
- Employee Assistant Program
- Referral Bonus Opportunities
- Extensive Internal Training Program
Company overview
DAYMARK RECOVERY SERVICES INC is a specialized healthcare provider focused on mental health and substance abuse treatment services. The company operates in the behavioral health sector, offering comprehensive recovery programs designed to address various mental health conditions and addiction disorders. As a recovery services organization, DAYMARK provides evidence-based treatment modalities including counseling, therapy, rehabilitation programs, and support services for individuals struggling with mental health challenges and substance use disorders. The company's services likely encompass outpatient treatment programs, intensive outpatient programs (IOP), partial hospitalization programs (PHP), and potentially residential treatment options. DAYMARK RECOVERY SERVICES INC plays a crucial role in the healthcare continuum by addressing the growing need for accessible mental health and addiction treatment services. Their approach typically integrates clinical expertise with compassionate care to support individuals through their recovery journey, helping them achieve sustainable wellness and improved quality of life. The organization operates within the broader mental healthcare infrastructure, contributing to community health outcomes through specialized treatment interventions and recovery support systems.