IT Associate
Alturas Analytics, Inc.
Summary
Are you someone who enjoys solving problems, working with technology, and helping others? As an IT Associate at Alturas Analytics, you'll play an important role in keeping our team connected, equipped, and ready to work. From setting up computers and managing user accounts to troubleshooting technical issues, you'll gain hands-on experience with the technology and systems that keep our company running. You'll work alongside the IT team, build your technical skills, and help support the people behind the science.
Job description
A Day in the Life
Your day might start with setting up a computer for a new employee, making sure their equipment is ready and their accounts are configured. Throughout the day, you could help a coworker troubleshoot a computer or printer issue, prepare equipment for future use, or check that routine backups are running properly. You'll also help maintain our inventory of computers and accessories, update technical documentation, and assist with system maintenance and upgrades.
Essential Duties and Tasks
- Deploys new workstations by utilizing imaging technology including executing necessary validation plan execution; maintains system inventory database
- Maintains workstation computer template images and associated documentation
- Provides technical support to all Company personnel and escalates issue as needed
- Manages the backup media including rotating routine backup media, troubleshoots backup issues and escalate to Systems Administrators as needed
- Provisions computer hardware peripherals and maintains hardware spare parts inventory
- Provisions new user accounts, manages user roles/permission and deactivates departing user accounts as requested and approved
- Performs or assists maintenance or upgrade of computer and network systems including hardware, software, peripherals and data archiving, etc.
- Manages printers, troubleshoots printing issues and escalate to external services when needed
- Conducts new employees' initial IT training and accounts handover and maintains training handout
Additional Duties and Tasks
- May lead server room tour for client audits when needed
- May help review and execute validation test scripts for computerized systems
- Performs other duties as needed or assigned
Requirements
- Associate degree in Computer Science, Management Information System or related fields
- 1-2 years of work experience in systems administration, IT help desk or related fields
- An equivalent combination of education and experience may qualify the appropriate personnel for this position
- Working knowledge in business track Microsoft Windows and Office products
- Good understanding of user access and permissions in a business environment
- Good understanding of PC hardware, printers, switches, routers, cabling and other network equipment
- Good understanding of 21 CFR Part 11 (skill can be acquired through on the job training)
- Experience in MS server software products desired
- Familiarity with scripting languages, databases and SQL desired
- Previous experience in modern testing laboratory is a plus
- Must be able to stand and work at counter heights of 36-40 inches for up to 8 hours per day
- Must be able to alternate sitting and standing for up to 8 hours per day
- Must be able to sit in front of a computer monitor for up to 8 hours per day
Benefits
- Health, Dental & Vision Insurance
- PTO, Paid Sick Time & Holidays
- Bonus Program
- Safe Harbor 401(k) with Match
- HSA & FSA Options
- Life & Disability Insurance
- Employee Assistance Program
- Tuition Reimbursement
- Wellness Program
- Charitable Donation Matching
- Monthly Catered Lunches
Company overview
Alturas Analytics, Inc. is a specialized contract research organization (CRO) providing advanced bioanalytical services for pharmaceutical and biotechnology companies. Founded in 2000 and headquartered in Moscow, Idaho, the company operates a state-of-the-art GLP-compliant laboratory equipped with cutting-edge MS/MS instrumentation. Alturas specializes in LC-MS/MS and GC-MS/MS bioanalysis, supporting drug development programs from discovery through Phase IV clinical trials. Their comprehensive services include method development and validation, pharmacokinetic/toxicokinetic analysis, biomarker quantitation, and antibody-drug conjugate (ADC) analysis. With a team of experienced scientists and a low annual turnover rate, Alturas emphasizes long-term client collaborations, delivering high-quality data with rapid turnaround times. The company has established itself as a trusted partner in the industry, contributing to numerous IND submissions and new drug approvals while maintaining strict adherence to global regulatory standards and quality assurance protocols.