IT Business Relationship Manager, Quality & R&D
Abbott
Summary
Partner with Molecular Diagnostics Quality and R&D leaders to align business priorities with technology solutions that drive compliance, innovation, operational excellence, and business value. This role serves as the primary IT relationship partner for the Quality and Research & Development organizations, while providing secondary support to Commercial functions based on business priorities and portfolio demand.
Job description
As a trusted liaison between business and IT, you will identify opportunities, define requirements, prioritize technology investments, and coordinate the delivery of digital solutions while ensuring alignment with quality, cybersecurity, privacy, and regulatory requirements.
Primary Business Domains
- Quality: Quality systems, compliance processes, regulatory requirements, audit readiness, CAPA, and continuous improvement initiatives.
- Research & Development: Research, product development, laboratory operations, scientific applications, data management, and collaboration platforms.
- Commercial (Secondary Support): Commercial systems and business initiatives supported based on organizational priorities and team capacity.
What You’ll Do
- Serve as the primary IT partner for Quality and R&D business functions, with secondary support for Commercial.
- Build strong relationships with business and IT stakeholders to understand goals, challenges, and opportunities.
- Translate business needs into requirements, solution options, and technology roadmaps.
- Support demand intake, prioritization, portfolio planning, and technology investment decisions.
- Coordinate delivery of projects and enhancements, including requirements, testing, stakeholder engagement, and adoption activities.
- Partner with architecture, cybersecurity, data, infrastructure, and application teams to implement effective solutions.
- Support application lifecycle management, issue resolution, compliance activities, and continuous improvement efforts.
- Communicate project status, risks, recommendations, and business value to leadership and stakeholders.
Requirements
- Bachelor’s degree in information technology, Computer Science, Engineering, Business, Life Sciences, or related field; or equivalent experience.
- 7+ years of experience in IT, business relationship management, business systems, consulting, product management, or project delivery.
- Experience partnering with business stakeholders to define requirements and deliver technology solutions.
- Experience leading or coordinating cross-functional business and IT initiatives.
- Strong communication, stakeholder management, facilitation, and problem-solving skills.
- Understanding of application lifecycle management, cybersecurity, privacy, data integrity, and regulatory compliance.
- Experience in Diagnostics, Medical Device, Pharmaceutical, Healthcare, Life Sciences, or other regulated industries.
- Experience supporting Quality systems, compliance processes, or Quality Management functions.
- Experience supporting R&D, laboratory operations, product development, or scientific data environments.
- Experience supporting Commercial organizations and customer-facing capabilities.
- Knowledge of enterprise applications, analytics, workflow, content management, and integration technologies.
Benefits
- Medical coverage
- Retirement savings plan
- Tuition reimbursement
- Student debt program
- Education benefit
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.