IT Engineer

The role

As an IT Engineer at Watershed, you'll own the internal technology and SaaS platforms our teams rely on every day and shape how employees experience IT across our global offices. You'll support employees directly while designing agent-driven workflows, integrations, and self-service resources that reduce toil and turn repetitive tickets into well-engineered systems.

You will

• Design and implement scalable IT solutions that enhance employee productivity and security across our global offices
• Manage and maintain our core IT systems, including Okta, Kolide, Iru (formerly Kandji), Google Workspace, Notion, and Slack
• Develop and optimize our global asset management processes for employee devices throughout their lifecycle
• Build and maintain reliable automations and integrations across our IT systems, reducing repetitive work in onboarding, access management, device operations, and support
• Own and improve employee onboarding, role change, and offboarding lifecycle processes through reliable provisioning, access controls, automation, and device workflows in partnership with People and Security
• Partner with Security, People, Workplace, Engineering, and our external IT support provider to deliver reliable services and a thoughtful employee experience
• Serve as an escalation point for elevated hardware, software, and network-related issues, as well as occasional in-person support within the San Francisco office
• Maintain a secure, reliable macOS fleet through device provisioning, configuration, patching, endpoint protection, and compliance monitoring
• Manage and optimize our conference room technology and A/V systems
• Turn recurring issues into lasting improvements through root-cause analysis, clear run books, employee-facing guidance, and self-service tools; maintain IT policies and procedures that support consistent service delivery
• Use AI tools to accelerate troubleshooting, scripting, documentation, system architecture design and workflow development
• Administer and support our AI platforms, including Claude, ChatGPT, Dust.tt, and Notion AI, managing access, configuration, integrations, and secure adoption across the company

You might be a good fit if

• You have 3+ years of increasing experience and responsibility in IT at high-growth technology companies
• You have hands-on experience administering Okta, including SSO, provisioning, and lifecycle workflows, and understand least-privilege access
• You have hands-on experience using AI to improve your work, can explain where it has helped, and know when to verify its output or use a different approach
• You're comfortable building scripts, using APIs, and workflow automation to solve operational problems, and you test, document, and maintain what you build
• You have experience managing and supporting Mac-based environments
• You have experience with asset management systems and lifecycle management for employee devices
• You're knowledgeable about IT security best practices and compliance requirements
• You have excellent problem-solving abilities and a track record of managing multiple priorities in a fast-paced environment
• You're an effective communicator with both technical and non-technical stakeholders
• You have experience supporting a breadth of modern SaaS applications
• You have experience managing vendor relationships and external service providers
• You're passionate about creating exceptional user experiences and find fulfillment in helping others succeed

Nice to have

• First-hand experience building custom tools and applications to solve internal business challenges
• Experience with zero-trust security frameworks
• Knowledge of corporate networking fundamentals and troubleshooting
• Familiarity with office setup and infrastructure planning
• Direct experience with IT compliance frameworks (SOC 2, ISO)
• Industry certifications related to our technology stack (e.g., Okta, Google Workspace, Cisco)