IT Help Desk Technician
Atlantic Medical Imaging
Summary
AMI is seeking a customer-focused IT Help Desk Support Technician to join the team! The IT Team at AMI provides exceptional customer service and plays a critical role in ensuring a positive patient, provider, and employee experience.
Job description
Responsibilities
- Performs Help Desk support. Identifies, diagnoses and resolves technical issues. Prioritizes work to identify and escalate problems and performs solutions tracking.
- Communicates respectfully and professionally with end users to educate and instruct on various software programs and hardware functions.
- Functions as first line support for all software including MS Office 365, Windows 7 & 10 and any upgrades to those versions in the future.
- Functions as first line support for all hardware, including but not limited to Dell PCs, CISCO and Dell Servers, Citrix, VMware and Corporate Print Solutions.
- Develops working knowledge of clinical applications in order to assist as needed in those areas. Troubleshoots RIS/PACS and PS360.
- Performs daily maintenance of network services (backups, administration, and hardware maintenance).
- Performs multiple projects simultaneously, prioritizing work and resolving emergencies as they arise.
- General use of Active Directory; checks profiles and user account permissions and ensures all users are in the correct groups.
- Completes setup, troubleshoots and updates of VOIP hosted phone system Auto Attendant, phone setup and PBX portal configuration.
- Supports printer and fax installation and troubleshoots issues.
- Assists in the coordination of field installations and upgrade initiatives, including the facilitation of systems upgrades, rollout of new hardware and field training.
- Builds PCs and Radiologist Workstations per AMI standards and replaced broken hardware.
- Develops understanding of and completes backups on all AMI systems.
- Maintains understanding of Data Center, including physical layout.
- Maintains understanding of infrastructure and IP scheme for servers and switches.
- Maintains understanding of VMware AMI infrastructure and servers.
- Performs other duties as required or assigned.
Qualifications
Candidates must have a high school degree or equivalent; IT coursework, certifications, or college degree preferred. Qualified candidates have a working knowledge of IT hardware, software and basic network configuration. Candidates must be willing to learn new systems and programs and are able to adapt quickly to changing business needs.
The ideal candidate is a self-starter with strong analytical skills and demonstrates initiative. Candidates must work well under pressure, in a fast-paced environment with minimal supervision. Exceptional verbal and written communication as well as strong interpersonal skills are a must.
Requirements
- High school degree or equivalent
- IT coursework, certifications, or college degree preferred
- Working knowledge of IT hardware, software and basic network configuration
- Willingness to learn new systems and programs
- Ability to adapt quickly to changing business needs
- Strong analytical skills
- Self-starter with initiative
- Ability to work well under pressure in a fast-paced environment with minimal supervision
- Exceptional verbal and written communication skills
- Strong interpersonal skills
Benefits
- Medical
- Prescription
- Dental
- Vision
- Flexible spending accounts
- Paid time off
- Paid holidays
- 401(k)
- Profit sharing
Company overview
Atlantic Medical Imaging (AMI) is a leading diagnostic imaging practice based in New Jersey, founded in 1964 as a one-man radiology practice at Atlantic City Medical Center. The organization has grown into one of the top 100 radiology practices in the United States, operating 29 office locations across seven New Jersey counties. AMI specializes in comprehensive medical imaging services including MRI, CT, PET/CT, 3D mammography, ultrasound, DEXA scans, nuclear medicine, and x-rays. The practice employs over 68 board-certified radiologists and vascular surgeons with extensive training in various medical subspecialties, supported by a staff of more than 900 professionals. AMI is recognized for its commitment to clinical excellence, innovative service delivery, and compassionate patient care, utilizing state-of-the-art technology to provide accurate diagnostic results with rapid turnaround times. The organization also operates a specialized Vascular Institute offering minimally invasive treatment options for peripheral arterial disease and other vascular conditions. With a strong focus on community service and patient-centered care, Atlantic Medical Imaging has established itself as the premier medical imaging provider in southern New Jersey.