IT Manager
COPE Community Services, Inc.
Summary
The IT Manager provides technical leadership and day-to-day supervision for information technology operations and IT staff supporting COPE Community Services, Inc. and Pima Prevention Partnership, including its charter schools and administrative operations.
Job description
This position assigns and prioritizes work, monitors service delivery, develops staff, and provides higher level support for systems, networks, security, hardware, software, telecommunications, educational technology, and technology projects across both organizations.
The IT Manager works with COPE leadership, Pima Prevention Partnership leadership, vendors, and other departments to maintain reliable, secure, and effective technology services supporting behavioral health, physical health, residential, educational, and administrative operations. The position establishes procedures, maintains technical documentation, supports regulatory compliance, and recommends technology improvements based on organizational needs.
Qualifications
An applicant must meet one of the following qualification options:
- Bachelor's degree in information technology, computer science, cybersecurity, information systems, or a related field, plus three years of progressively responsible information technology experience, including at least one year of formal supervision, team leadership, project leadership, or senior technical responsibility.
- Associate's degree in a related technical field, plus five years of progressively responsible information technology experience, including at least one year of formal supervision, team leadership, project leadership, or senior technical responsibility.
- High school diploma or GED, plus seven years of progressively responsible information technology experience, including substantial systems or network administration experience and at least two years of formal supervision, team leadership, project leadership, or senior technical responsibility.
Preferred qualifications include experience supporting technology operations in a charter school, public school, educational organization, healthcare organization, behavioral health organization, nonprofit organization, or other regulated environment; experience supporting HIPAA, 42 CFR Part 2, or FERPA regulated systems; and relevant Microsoft, CompTIA, Cisco, VMware, cybersecurity, or IT service management certifications.
Additional Requirements
- Must possess or be able to obtain and maintain a valid Arizona Department of Public Safety level one IVP Fingerprint Clearance Card.
- Must be able to pass a pre-employment drug screen.
- Must be 21 years of age and possess a valid AZ driver's license with a clean or acceptable driving record.
Requirements
- Bachelor's degree in IT, computer science, cybersecurity, information systems, or related field plus 3 years IT experience, including 1 year supervision/leadership
- Associate's degree in related technical field plus 5 years IT experience, including 1 year supervision/leadership
- High school diploma or GED plus 7 years IT experience, including substantial systems/network administration and 2 years supervision/leadership
- Must possess or obtain Arizona DPS level one IVP Fingerprint Clearance Card
- Must pass pre-employment drug screen
- Must be 21 years of age with valid AZ driver's license and acceptable driving record
- Preferred: experience in charter school, public school, educational, healthcare, behavioral health, nonprofit, or regulated environment
- Preferred: experience supporting HIPAA, 42 CFR Part 2, or FERPA regulated systems
- Preferred: Microsoft, CompTIA, Cisco, VMware, cybersecurity, or IT service management certifications
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short & Long Term Disability
- 403b Retirement Plan
- Employee Assistance Program
- Flexible Spending Accounts
- Supplemental Insurance
- Employee Wellness Program
- 11 Paid Holidays
- Generous PTO Accrual
- Earned Paid Sick Time
Company overview
COPE Community Services, Inc. is a comprehensive mental health care organization dedicated to providing essential behavioral health services to communities in need. As a community-based healthcare provider, COPE offers a wide range of mental health and substance abuse treatment programs designed to support individuals and families facing behavioral health challenges. The organization typically provides outpatient counseling, crisis intervention services, case management, and community support programs that address various mental health conditions including depression, anxiety, trauma, and addiction disorders. COPE Community Services operates with a mission to enhance community well-being through accessible, quality mental health care that promotes recovery, resilience, and improved quality of life for clients. These types of organizations play a critical role in the healthcare ecosystem by serving as frontline providers of mental health services, often working with diverse populations including children, adults, and families. They collaborate with other healthcare providers, social service agencies, and community organizations to create integrated care networks that address both clinical and social determinants of mental health.