IT Manager

Overview

Reporting to the Vice President of Operations, the IT Manager leads day-to-day IT operations and the IT team while remaining hands-on with complex technical issues. The role owns technology strategy, infrastructure reliability, cybersecurity, regulatory compliance, and modernization across Microsoft-centric on-premises and cloud environments.

Primary Responsibilities

Leadership and Management

• Supervise, mentor, and support assigned IT staff, providing guidance and direction.
• Conduct performance evaluations and facilitate professional development opportunities.
• Foster a collaborative and innovative work environment.
• Support Delta Medical Systems quality policy through compliance with quality management system documentation.

Strategic Planning

• Develop and implement IT strategies that align with business goals.
• Identify opportunities for technology improvements and innovation.
• Plan and manage IT projects, ensuring timely and within-budget completion.
• Lead cloud migrations, architecture, and modernization initiatives aligned with business needs.

Infrastructure Management

• Oversee the lifecycle, capacity, reliability, and performance of the company's IT infrastructure.
• Manage IT assets and inventory.
• Administer and optimize Microsoft 365, Active Directory/Microsoft Entra ID, Exchange, Intune, VMware, and Hyper-V environments.
• Oversee enterprise networking, including VPNs, firewalls, and related security solutions.

Security and Compliance

• Implement and maintain cybersecurity measures to protect company data and systems.
• Ensure compliance with relevant regulations, standards, and best practices.
• Maintain security monitoring and safeguards that support HIPAA and PI/PHI requirements and other obligations applicable to regulated environments.
• Conduct regular security audits and risk assessments.

Technical Support

• Provide technical support and troubleshooting assistance to staff.
• Develop and enforce IT policies and procedures.
• Manage helpdesk operations and ensure prompt resolution of IT issues.

Budget and Vendor Management

• Develop and manage the IT budget, ensuring cost-effective solutions.
• Negotiate and manage contracts with external IT vendors and service providers.
• Monitor and evaluate vendor performance.

Organizational Relationships

Direct contact with both internal and external Delta Medical Systems customers and suppliers. Regular interface with Delta Medical Systems employees and departmental supervision.

Qualifications

• Bachelor's degree in IT or a related field, or equivalent experience (minimum 10 years).
• Strong knowledge of IT systems, networks, and security protocols; including but not limited to VMware, Hyper-V, networking, VPNs, firewalls, and enterprise security solutions.
• Experience managing Microsoft-centric environments, including Microsoft Server, Active Directory/Microsoft Entra ID, Microsoft 365, Exchange, and enterprise endpoint management.
• Cloud expertise with Microsoft Azure and AWS, including cloud migrations, architecture, and modernization initiatives.
• Cybersecurity and compliance experience, including HIPAA and PHI standards, security monitoring, and regulated environments.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage multiple projects and priorities.
• Strong problem-solving skills and attention to detail.

Physical Demands

• Computer work: Prolonged sitting and extended use of a computer, keyboard, and mouse.
• Manual dexterity: Handle small components, cables, and IT equipment.
• Lifting: Occasionally lift and carry equipment up to 25 lbs. Heavier items require assistance.
• Walking and standing: Walk and stand for periods when onsite, such as inspecting equipment or attending meetings.
• Bending and reaching: Occasionally bend, stoop, kneel, or reach when working with cabling, racks, and workstations.
• Vision: Read computer screens and technical materials, and identify equipment issues.
• Hearing and speaking: Communicate effectively in person, by phone, and by video.