IT Operations Coordinator II

Work Schedule

Monday – Friday; 8:00am-5:00pm EST

Core Responsibilities

• Coordinate and process user access requests for multiple IT and business applications, ensuring timely fulfillment and compliance with company policies.
• Administer and maintain security access for systems including IT Central, Artiva, Auditmation, Phoenix RDH, CDP, Vigilant, and related applications.
• Review, validate, update, and maintain system access records and user permissions.
• Perform recurring user access reviews and support quarterly access certification audits.
• Support internal controls, security, compliance, and operational audit activities by compiling documentation, preparing reports, and maintaining audit evidence.
• Coordinate application and licensing administration activities, including software license management, renewals, upgrades, and user provisioning.
• Manage bulk processing requests and data maintenance activities within operational systems and platforms.
• Maintain and update application tables, configuration records, and business support data within approved systems.
• Generate, analyze, and distribute operational reports for leadership and business stakeholders.
• Monitor, track, and report on technology support requests, service metrics, and operational performance indicators.
• Create, maintain, and improve standard operating procedures, knowledge articles, process documentation, and training materials.
• Communicate with stakeholders regarding request status, issue resolution, compliance requirements, and operational updates.
• Coordinate with Information Technology teams, business units, security teams, and vendors to resolve operational issues and support technology initiatives.
• Identify process improvement opportunities and recommend automation, standardization, and workflow enhancements to increase efficiency and reduce manual effort.
• Ensure compliance with organizational policies, security standards, audit requirements, and established governance practices.

Minimum Qualifications

Associate’s degree in Information Technology, Business Administration, Healthcare Administration, or a related field with 3+ years’ experience supporting IT operations, technology administration, business operations or a related function.

Preferred Qualifications

• 2+ years’ experience supporting healthcare, revenue cycle management, laboratory, or other regulated business environments.
• 2+ years’ experience administering user access and security permissions across enterprise applications.
• 2+ years’ experience supporting internal controls, access certifications, compliance reviews, or security governance activities.
• 2+ years’ experience with workflow automation, reporting tools, or process improvement initiatives.
• Working knowledge of IT service management and ticketing systems.