IT Service Technician

As an IT Field Service Technician, you are an important part of a small but mighty team. If you enjoy providing critical IT services to customers, where no two days are the same and are adaptable and love to make a difference, this is the job for you. Car allowance and company paid cell phone provided.

Responsibilities and Essential Job Functions

Equipment Installation and Repair

• Transact all business in accordance with Animal Health International Inc.'s business code of ethics and conduct.
• Provide technical support, maintenance and repair for Animal Health International Inc. software, Animal Management Software (AMS).
• Responds to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
• Responsible for software/network installation projects for current and new customer sites.
• Prepare for and perform standard system installations and test the functionality of all components.
• Provide technical assistance and training to customers as needed for proper operation of equipment and systems to achieve desired results.
• Complete all required service forms, records, and documentation as required.
• Maintain strong and supportive customer relationships by providing technical support after repair or installation; available for consultation and support which includes rotating nights and weekends on-call schedule.
• Maintain strong accountability in regard to employee and customer health and safety when performing service work, as environment and conditions will vary greatly.
• Prepare list of necessary equipment for each installation and service request.
• Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
• Monitor inventory of products used at assigned customer locations to assure that computers and network are in adequate condition for continuous operation at all times.
• Manage vehicle inventory and restock as necessary.
• Ensure proper vehicle maintenance guidelines and safe driving habits are followed.
• Ensure proper use and maintenance of all company provided assets.
• Performs all other duties as assigned.

Travel and On-Call

This position requires same day travel 50-75% in a local area and occasional overnight travel 15-25% in a regional area. For this position being on-call is required.

Job Qualifications

• High school diploma or equivalent.
• 0-2 years prior experience in a technical, software, or related field.
• Valid driver's license and clean driving record required.
• Ability to design, install, and configure/troubleshoot simple wired and wireless networks.
• Must be willing and able to work in a variety of physical and environmental conditions indoor and outdoor.
• Able to climb heights 17' to 200'.
• Able to lift 55 lbs.
• Strong customer service skills.
• Computer skills, including MS Office and other software systems.

Preferred Qualifications

• Associates degree in a computer related field.
• Two years of related experience is a plus.
• Experience working in Animal Agriculture.
• Troubleshooting Windows operating system.
• Wireless networking experience preferred.