Summary

New Deantronics is a world-class medical device manufacturer specializing in electrocautery instruments, founded in 1985 with headquarters in Walnut Creek, California and manufacturing operations in Taiwan. The company has established itself as a global leader in the electrocautery market, accounting for approximately 25% of the world's electrocautery pen production. New Deantronics operates as a comprehensive medical device solution partner, offering end-to-end services from design and development to manufacturing, packaging, sterilization, and regulatory support. The company serves major international healthcare corporations including Royal Philips, Johnson & Johnson, and Covidien, while also distributing its own E Surgical brand in multiple global markets. With a workforce of 501-1,000 employees, New Deantronics maintains ISO Class 7 clean room facilities and has developed highly automated production systems capable of manufacturing electrocautery pens every five seconds. The company has received numerous industry awards for innovation and quality, positioning itself as a "hidden champion" in the specialized field of surgical electrocautery devices.

Job description

What You'll Do

Troubleshoot and resolve hardware and software issues for desktops, laptops, printers, and other devices.
Manage and maintain computer systems and networks, including backups, security protocols, software updates, and hardware configurations.
Install and configure desktop and laptop equipment as needed, ensuring all systems are operational.
Provide support for remote and on-site employees, addressing issues related to laptops, desktops, software, and peripherals.
Deliver high-quality customer service by responding to inquiries and IT-related requests in a professional and timely manner.
Update and maintain documentation and training materials related to IT policies, procedures, and best practices; Create and update internal support documentation for IT teams.
Stay current with the latest technologies and best practices in IT support and suggest improvements to enhance team performance and productivity.
Serve as a secondary point of contact for select external IT vendors, assisting with communications and coordination as needed.

What We're Looking For

Strong knowledge of Windows OS, Mac OS, and Linux operating systems.
In-depth knowledge of Microsoft Office 365 Suite.
Familiarity with Cisco Networking and WebEx Control Hub administration.
Previous experience with Cisco Webex Room video systems.
Strong communication skills, both verbal and written, with the ability to troubleshoot and explain technical issues clearly to users of varying technical expertise.
Demonstrated ability to think critically and resolve technical issues efficiently.
Ability to work both independently and collaboratively within a team.
Excellent customer service skills with a professional demeanor when interacting with employees.
A genuine passion for technology with a strong willingness to learn and adapt to new tools and systems.

Requirements

3-5 years of experience in IT support, help desk, or system administration.
Microsoft 365 Administrator certification (preferred).
Experience with SolidWorks is a plus.
Experience with VMware management.
A degree or certification in Information Technology or a related field is preferred but not required.

Requirements

3-5 years of experience in IT support, help desk, or system administration
Strong knowledge of Windows OS, Mac OS, and Linux operating systems
In-depth knowledge of Microsoft Office 365 Suite
Familiarity with Cisco Networking and WebEx Control Hub administration
Previous experience with Cisco Webex Room video systems
Strong communication skills, both verbal and written
Demonstrated ability to think critically and resolve technical issues efficiently
Ability to work both independently and collaboratively within a team
Excellent customer service skills
Experience with VMware management
Microsoft 365 Administrator certification (preferred)
Experience with SolidWorks is a plus
A degree or certification in Information Technology or a related field is preferred but not required

Benefits

Medical, Dental & Vision
Life Insurance
401(k) Matching
20 Days PTO

Company overview

New Deantronics is a world-class medical device manufacturer specializing in electrocautery instruments, founded in 1985 with headquarters in Walnut Creek, California and manufacturing operations in Taiwan. The company has established itself as a global leader in the electrocautery market, accounting for approximately 25% of the world's electrocautery pen production. New Deantronics operates as a comprehensive medical device solution partner, offering end-to-end services from design and development to manufacturing, packaging, sterilization, and regulatory support. The company serves major international healthcare corporations including Royal Philips, Johnson & Johnson, and Covidien, while also distributing its own E Surgical brand in multiple global markets. With a workforce of 501-1,000 employees, New Deantronics maintains ISO Class 7 clean room facilities and has developed highly automated production systems capable of manufacturing electrocautery pens every five seconds. The company has received numerous industry awards for innovation and quality, positioning itself as a "hidden champion" in the specialized field of surgical electrocautery devices.