IT Specialist (Level 1)
Optima Medical
Summary
Optima is currently seeking a Level 1 IT Support Specialist to join our team. This individual will be responsible for providing frontline technical support to staff across our clinic locations, ensuring reliable day-to-day operation of hardware, software, and network systems. The Level 1 IT Support Specialist will work closely with end users, clinic administrators, and the IT team to troubleshoot issues, escalate complex problems as needed, and deliver timely resolutions that support operational continuity and staff productivity.
Job description
Job Responsibilities
- Troubleshoot minor IT issues; escalate as necessary.
- Assist with onboarding/offboarding processes, including device preparation and recovery.
- Collaborate with Level 2/3 teams for escalated issues or special projects.
- Install, configure, and maintain computers, workstations, and related equipment.
- Travel to clinic locations to perform on-site support as needed.
- Document all issues via a ticketing system.
- Ability to travel between clinics, if needed.
Qualifications
- High school diploma or GED; at least 1 year of related experience.
- Proficient in installing and troubleshooting PC hardware, software, and peripherals.
- Excellent written and verbal communication skills.
- Strong attention to detail and time management.
- Passion for technology and enthusiasm to learn.
Preferred
- CompTIA, Microsoft, Cisco IT certifications or training.
- Understanding of basic networking concepts.
- Experience working in a HIPAA-regulated or healthcare IT environments.
Requirements
- High school diploma or GED
- At least 1 year of related experience
- Proficient in installing and troubleshooting PC hardware, software, and peripherals
- Excellent written and verbal communication skills
- Strong attention to detail and time management
- Passion for technology and enthusiasm to learn
Benefits
- Medical, Dental & Vision
- 401(k)
- Paid Holidays
- Leadership and Mentoring
- Career Development Resources
- Fun Work Environment
Company overview
Optima Medical is an Arizona-based primary care medical group that operates as one of the largest independent healthcare providers in the state. Founded in 2012, the organization has grown to encompass 30 locations across Arizona with over 130 medical providers serving more than 200,000 patients statewide. The company's mission centers on improving quality of life through personalized healthcare with a focus on preventive medicine and addressing the nation's leading causes of death. Optima Medical offers a comprehensive spectrum of services that extend beyond traditional primary care, including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house laboratory testing, imaging services, and chronic disease management. The organization emphasizes a patient-centered approach with dedicated care coordination teams that provide ongoing support between office visits. With its headquarters in Scottsdale, Arizona, Optima Medical has established itself as a significant healthcare provider in the region, combining clinical excellence with community-focused care delivery.