IT Specialty Analyst
Sentara Health
Summary
The IT Specialty Analyst – Epic ClinDoc is responsible for the day-to-day support, maintenance, optimization, and enhancement of clinical applications, with a primary focus on Epic Inpatient ClinDoc. This role partners closely with clinical stakeholders to analyze workflows, implement system improvements, and support the effective utilization of Epic applications to enhance patient care and operational efficiency.
Job description
Overview
The IT Specialty Analyst – Epic ClinDoc is responsible for the day-to-day support, maintenance, optimization, and enhancement of clinical applications, with a primary focus on Epic Inpatient ClinDoc. This role partners closely with clinical stakeholders to analyze workflows, implement system improvements, and support the effective utilization of Epic applications to enhance patient care and operational efficiency.
The analyst supports application builds, upgrades, testing activities, and system enhancements while evaluating software releases and recommending solutions to improve clinical workflows and reduce operational inefficiencies. This position requires knowledge of Epic ClinDoc workflows, build, and application support.
The IT Specialty Analyst collaborates with cross-functional teams to support integration efforts, troubleshoot application issues, and ensure system reliability. Responsibilities include workflow analysis, system testing, incident and change management, and coordination of application updates and releases. The role also participates in on-call support and serves as a resource for application-related inquiries.
This position applies technical and healthcare application knowledge to support operational and strategic initiatives while contributing to continuous improvement and innovation across clinical systems.
Education
- Bachelor's Degree (Preferred)
- or 3 years of relevant experience with a degree
- or 5+ years of relevant experience without a degree
Certification/Licensure
- Epic Certification (Required)
- EpicCare Inpatient ClinDoc (Preferred)
- Epic Phoenix (Transplant) (Preferred)
Experience
- Experience supporting Epic Inpatient ClinDoc and/or Epic Phoenix, including application build, maintenance, optimization, and workflow configuration.
- Experience with application support, upgrades, testing, and system enhancements within a healthcare environment.
- Ability to perform workflow analysis, requirements gathering, and stakeholder collaboration to support operational needs.
- Experience supporting incident, problem, and change management processes.
- Experience working with cross-functional teams, application integrations, and production support environments.
Requirements
- Epic Certification (Required)
- Experience supporting Epic Inpatient ClinDoc and/or Epic Phoenix, including application build, maintenance, optimization, and workflow configuration
- Experience with application support, upgrades, testing, and system enhancements within a healthcare environment
- Ability to perform workflow analysis, requirements gathering, and stakeholder collaboration
- Experience supporting incident, problem, and change management processes
- Experience working with cross-functional teams, application integrations, and production support environments
- Bachelor's Degree (Preferred) or 3 years of relevant experience with a degree or 5+ years of relevant experience without a degree
Benefits
- Medical, Dental & Vision
- Adoption, Fertility & Surrogacy Reimbursement
- Paid Time Off & Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term & Short-Term Disability
- Critical Illness Plans
- Life Insurance
- 401(k)/403(b) Employer Match
- Tuition Assistance
- Student Debt Pay Down
- Pet Insurance
- Legal Resources Plan
- Annual Discretionary Bonus
Company overview
Sentara Health is a leading not-for-profit integrated healthcare delivery system serving Virginia, northeastern North Carolina, and Florida. Founded in 1888 and headquartered in Hampton Roads, Virginia, Sentara operates 12 acute care hospitals across its service area, with 10 hospitals holding prestigious Magnet® recognition for nursing excellence. The organization employs approximately 34,000 healthcare professionals and serves over 1 million health plan members through its Sentara Health Plans division. As one of the top 20 largest not-for-profit integrated health systems in the United States, Sentara is nationally recognized for clinical quality, safety, and innovation. The system has received numerous accolades including Health Quality Innovator of the Year (2024), Forbes' "America's Best-In-State Employer" (2024), and inclusion in IBM Watson Health's "Top 15 Health Systems." Sentara's comprehensive services span hospital care, outpatient facilities, home health, hospice services, and specialized programs like the Nightingale air ambulance service, which has completed over 20,000 missions since 1982.