IT Specialty Analyst - Willow

Summary

Responsible for the day-to-day support, optimization, maintenance, and enhancement of Epic Willow applications, including Willow Inpatient and/or Willow Ambulatory systems. Collaborates with pharmacy leadership, clinicians, operational stakeholders, and IT teams to analyze workflows, implement system improvements, and support safe, efficient medication management processes. Evaluates software releases, upgrades, and new functionality to optimize clinical and business outcomes while ensuring regulatory compliance and patient safety. Performs workflow assessments, gathers functional requirements, develops testing plans, and supports implementation of system enhancements. Provides application support, incident resolution, change management, and project coordination while serving as a subject matter expert for Epic Willow applications.

Job description

Requirements

• Bachelor's Degree in Information Systems, Healthcare Administration, Pharmacy, Clinical Discipline, or related field (Required)
• Experience may be considered in lieu of a Bachelor's Degree
• Epic Willow Inpatient and/or Epic Willow Ambulatory Certification (Required)
• Minimum of 3 years of relevant application support, clinical informatics, healthcare IT, or Epic experience with a Bachelor's Degree
• Minimum of 5 years of relevant experience in lieu of a Bachelor's Degree
• Experience supporting Epic Willow Inpatient and/or Willow Ambulatory applications in a healthcare environment
• Experience analyzing pharmacy workflows and translating business and clinical requirements into system solutions
• Experience with application testing, upgrades, change management, incident management, and system optimization
• Experience collaborating with cross-functional teams, pharmacists, providers, nursing staff, and operational leaders on application enhancements and implementations

Benefits

• Medical, Dental & Vision
• Adoption, Fertility & Surrogacy Reimbursement
• Paid Time Off & Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term & Short-Term Disability
• Critical Illness Plans
• Life Insurance
• 401(k)/403(b) Matching
• Tuition Assistance
• Student Debt Pay Down
• Pet Insurance
• Legal Resources Plan
• Annual Discretionary Bonus

Company overview

Sentara Health is a leading not-for-profit integrated healthcare delivery system serving Virginia, northeastern North Carolina, and Florida. Founded in 1888 and headquartered in Hampton Roads, Virginia, Sentara operates 12 acute care hospitals across its service area, with 10 hospitals holding prestigious Magnet® recognition for nursing excellence. The organization employs approximately 34,000 healthcare professionals and serves over 1 million health plan members through its Sentara Health Plans division. As one of the top 20 largest not-for-profit integrated health systems in the United States, Sentara is nationally recognized for clinical quality, safety, and innovation. The system has received numerous accolades including Health Quality Innovator of the Year (2024), Forbes' "America's Best-In-State Employer" (2024), and inclusion in IBM Watson Health's "Top 15 Health Systems." Sentara's comprehensive services span hospital care, outpatient facilities, home health, hospice services, and specialized programs like the Nightingale air ambulance service, which has completed over 20,000 missions since 1982.