IT Support Engineer
ElevenLabs
Summary
We're looking for an IT Support Engineer based out of our New York office. This is a hybrid role - 4 days per week on-site and one day working from home.
Job description
About the role
We're looking for an IT Support Engineer based out of our New York office. This is a hybrid role - 4 days per week on-site and one day working from home.
What You'll Do
- Device lifecycle management: assist with laptop procurement, setup, returns, and secure wiping
- Office IT support: provide on-hand support to our colleagues in our New York office, as well as support with expansions and/or office buildouts
- AV support: ensure meeting rooms and AV equipment are running reliably
- End-user support: be the first point of contact for the team by logging, prioritising and resolving support tickets in a timely manner, keeping end users informed throughout
- Onboarding: run IT onboarding calls for new joiners
- New IT projects: contribute to IT initiatives
- Automation and tooling: build automations and Slack bots to streamline repetitive work
- Documentation: write and maintain clear internal IT documentation and guides (fixes, processes and playbooks) to continue building out our internal knowledge base
What you bring
- A friendly, end-user focused attitude. You genuinely enjoy helping people solve problems.
- Strong organisational skills, attention to details and a proactive mindset.
- Solid IT fundamentals (macOS, iOS and Android Operating systems, networking basics, SaaS tooling, AV systems etc.)
- Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)
- Experience with Okta (or similar IdP) and understanding of access management principles, SSO, MFA and user/group management.
- A willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills with a knack for writing helpful documentation.
Bonus
- Prior experience in a high growth / startup environment
- Experience in a customer or public-facing role
- Experience with Agentic AI tooling
- Familiarity with bash scripting
Requirements
- Friendly, end-user focused attitude
- Strong organisational skills, attention to detail and proactive mindset
- Solid IT fundamentals (macOS, iOS, Android, networking basics, SaaS tooling, AV systems)
- Hands-on experience with an MDM platform (Jamf, Kandji, Fleet or similar)
- Experience with Okta (or similar IdP) and access management principles, SSO, MFA, user/group management
- Willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills
- Knack for writing helpful documentation
Benefits
- Stock options
- Professional development stipend
- Social travel stipend
- Monthly co-working stipend
- Annual company off-sites
Company overview
ElevenLabs is a pioneering artificial intelligence company specializing in advanced voice technology and speech synthesis solutions. Founded in 2022 by former Google machine learning engineer Piotr Dąbkowski and ex-Palantir deployment strategist Mati Staniszewski, the company has rapidly emerged as a leader in AI-powered voice generation. Headquartered in London, ElevenLabs develops cutting-edge deep learning models that produce remarkably natural-sounding speech with emotional nuance and contextual awareness. The company's flagship products include text-to-speech software capable of synthesizing vocal emotion and intonation, voice cloning technology, AI dubbing tools supporting over 20 languages, and conversational AI platforms for creating interactive voice agents. With a valuation reaching $11 billion and backing from prominent investors including Andreessen Horowitz and Sequoia Capital, ElevenLabs serves over one million registered users worldwide. The company's technology enables applications across content creation, audiobook production, multimedia localization, and interactive voice interfaces, while also developing detection tools to identify AI-generated audio and address ethical concerns surrounding voice cloning technology.