IT Support Engineer - Level II
Vision RT Ltd.
Summary
This role provides a strong on-site IT presence at the Colorado Training Centre and is responsible for the day-to-day support, maintenance, and reliability of local and remote IT systems. This includes end-user devices, network connectivity, training environments, and AV systems. The successful candidate will ensure the training facility remains fully operational, support training activities, and act as the primary IT contact for US-based stakeholders. They will also contribute to wider global IT support coverage where time zone alignment allows.
Job description
About the Role
This role provides a strong on-site IT presence at the Colorado Training Centre and is responsible for the day-to-day support, maintenance, and reliability of local and remote IT systems. This includes end-user devices, network connectivity, training environments, and AV systems. The successful candidate will ensure the training facility remains fully operational, support training activities, and act as the primary IT contact for US-based stakeholders. They will also contribute to wider global IT support coverage where time zone alignment allows.
Key Responsibilities
- Provide end-user IT support across the business globally, with a primary focus on the US user base.
- Procure employee and site hardware, maintaining accurate asset records within the service management system.
- Maintain and support on-site hardware, including training systems, and provide remote hands support for other IT teams where required.
- Ensure the ongoing reliability and operational readiness of the Colorado Training Centre.
- Support the onboarding of new starters, including device preparation, configuration, and handover.
- Manage the recovery and decommissioning of employee devices.
- Act as the primary on-site IT contact for training centre users and stakeholders.
- Contribute to continuous improvement initiatives across end-user technology and support services.
Essential Skills & Experience
- Strong knowledge and administration of Windows 11.
- Experience supporting and administering Microsoft 365 including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, licensing and mailbox management.
- Knowledge of Identity & Access Management including Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and user lifecycle management.
- Experience with Endpoint Management including Microsoft Intune, Windows Autopilot, device configuration and compliance policies.
- Strong hardware troubleshooting skills across laptops, desktops, peripherals, and mobile devices.
- Familiarity with endpoint security technologies, patch management, and vulnerability remediation.
- Ability to diagnose and resolve complex technical issues independently.
- Strong analytical and problem-solving skills.
- Proven experience taking end-to-end ownership of incidents through to resolution.
Desirable Skills & Experience
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi-Fi troubleshooting, and basic firewall and switching concepts.
- ITIL Foundation certification.
- Experience working within ISO 27001 accredited environments.
Requirements
- Strong knowledge and administration of Windows 11
- Experience supporting and administering Microsoft 365 including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, licensing and mailbox management
- Knowledge of Identity & Access Management including Active Directory, Microsoft Entra ID (Azure AD), Group Policy, and user lifecycle management
- Experience with Endpoint Management including Microsoft Intune, Windows Autopilot, device configuration and compliance policies
- Strong hardware troubleshooting skills across laptops, desktops, peripherals, and mobile devices
- Familiarity with endpoint security technologies, patch management, and vulnerability remediation
- Ability to diagnose and resolve complex technical issues independently
- Strong analytical and problem-solving skills
- Proven experience taking end-to-end ownership of incidents through to resolution
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs, Wi-Fi troubleshooting, and basic firewall and switching concepts
- ITIL Foundation certification
- Experience working within ISO 27001 accredited environments
Company overview
Vision RT Ltd. is a pioneering medical technology company that invented Surface Guided Radiation Therapy (SGRT), revolutionizing cancer treatment through advanced computer vision and AI-powered solutions. Founded in 2001 and headquartered in London, England, the company specializes in developing innovative radiation therapy systems that enhance the accuracy, safety, and comfort of radiotherapy treatments. Vision RT's flagship product, AlignRT, is the market-leading SGRT system that uses 3D stereo cameras and real-time monitoring to ensure radiation is delivered only when patients are correctly positioned, achieving sub-millimetric accuracy across all skin tones and treatment angles. The company's comprehensive product portfolio includes SimRT for CT simulation, MapRT for treatment planning, AlignRT for treatment delivery, and DoseRT for real-time dose visualization. With over 2,600 systems in active clinical use worldwide, including installations in 24 of the top 25 cancer centers in the United States, Vision RT has established itself as a global leader in radiation therapy technology. The company's solutions eliminate the need for radiation therapy tattoos and restrictive immobilization devices, significantly improving patient comfort while maintaining exceptional treatment precision. Vision RT continues to innovate with recent developments including Beam Guide for real-time radiation field visualization, Auto ROI for automated region-of-interest definition, and advanced patient monitoring capabilities that are transforming cancer care globally.