IT Support Engineer
Veranova L P
Summary
The IT Support Engineer will ensure infrastructure across the site or collection of sites is performing to standard. Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) while remaining fully aligned to Veranova IT Policies.
Job description
Role Overview
The IT Support Engineer will ensure infrastructure across the site or collection of sites is performing to standard. Provide local on-site support for availability management and global/regional project implementation activity ensuring local infrastructure delivers to business expectations (SLA) while remaining fully aligned to Veranova IT Policies.
Core Responsibilities
- Configure, deploy, maintain, troubleshoot and support local, remote, and cloud-based infrastructure, including Servers, computer workstations, laptops, printers, mobile devices, phones, meeting room equipment, local area networking, WIFI, and other computer and telecommunications equipment.
- Diagnose and resolve issues associated with end user-based application software, multi-user applications (where unique to site) and operating systems.
- Support/Maintain Azure based environments and administrative portals including, EntraID, Intune, SharePoint, Teams/Teams Phones, Exchange, and Purview.
- Support/Maintain Enterprise based Virtual Hypervisor environments (VMware)
- Support/Maintain Enterprise based Backup/Restore and DR environments (Veeam, Datto)
- Carry out basic systems operation duties requiring local hands and eyes support, including back-up management, supervised server restarts, LAN patching, and cabinet management.
- Contribute to project teams in the improvement of current BIS services and development and delivery of new BIS services.
- To carry out any other duties which are within the employee’s skills and abilities whenever reasonably instructed.
Qualifications
- Bachelor’s degree (BS) in Information Technology, Computer Science, or a related field with 3–5 years of relevant IT experience, or an equivalent combination of education and professional experience.
- Experience of working with the following technologies: Windows Desktop Operating systems, Microsoft Azure and AD, Veeam Backup and Recovery, VMware Virtual Server environments, Microsoft EntraID, Intune, Team and Teams Phone, Exchange, SharePoint and Mobile Technology (iPhone/Android).
- Working knowledge of desktop, laptop, server and printer computer hardware dependencies and relationships of networks, phones, mobile devices, PC’s operation systems, databases and applications used in the Veranova environment.
- Holder of a recognized IT qualification or has significant IT experience is preferred.
- Experience working in a Pharmaceutical GxP regulated environment is preferred.
Requirements
- Bachelor’s degree (BS) in Information Technology, Computer Science, or a related field
- 3–5 years of relevant IT experience
- Experience with Windows Desktop Operating systems
- Experience with Microsoft Azure and AD
- Experience with Veeam Backup and Recovery
- Experience with VMware Virtual Server environments
- Experience with Microsoft EntraID
- Experience with Intune
- Experience with Teams and Teams Phone
- Experience with Exchange
- Experience with SharePoint
- Experience with Mobile Technology (iPhone/Android)
- Working knowledge of desktop, laptop, server and printer computer hardware
- Working knowledge of networks, phones, mobile devices, PC operating systems, databases and applications
- Holder of a recognized IT qualification or significant IT experience is preferred
- Experience working in a Pharmaceutical GxP regulated environment is preferred
Benefits
- Health insurance
- Wellness programs
- Mental health resources
- Paid time off
- Holiday pay
- Performance-based bonuses
- 401(k) plan with company match
- LinkedIn learning
- Tuition assistance
Company overview
Veranova L.P. is a global leader in contract development and manufacturing organization (CDMO) services, specializing in the development and production of complex active pharmaceutical ingredients (APIs) for pharmaceutical and biotechnology companies. With over 50 years of industry experience, Veranova focuses on specialist niches requiring expertise in highly regulated and complex chemistries, including controlled substances, highly potent APIs, and specialty modalities such as antibody-drug conjugates (ADCs), PROTACs, and oligonucleotides. The company operates a global network of cGMP-compliant facilities in the United States and United Kingdom, offering comprehensive services spanning solid form sciences, process development, analytical method development, and commercial-scale manufacturing. Veranova has contributed to approximately 15% of FDA-approved small molecule drugs since 2014 and maintains over 200 active Drug Master Files, demonstrating its significant impact on the pharmaceutical industry. The company's mission centers on enabling current and next-generation therapeutics to improve patient lives through innovative manufacturing solutions and collaborative partnerships.