IT Support Team Leader
Tyber Medical LLC
Summary
We're looking for a highly motivated IT Professional, with Advanced Technical skills, Good Customer Service, and Outstanding Leadership and Supervisory skills, to lead our support team in maintaining outstanding support to our clients.
Job description
Responsibilities
- Manage Level 1 team of technicians, including guiding, assisting with problem resolution, and delegating tasks to them.
- Provide level II IT support for our clients via phone, in person, or remotely
- Advanced Server Administration. Workstation \ Printer \ Network troubleshooting
- Provide training to staff, regarding new tools, solutions, and procedures.
- Track customer issues and ensure their resolution
- Document all support work on a timely basis within our ticketing system, adhering to company guidelines
- Complete special projects as assigned
Qualifications
- Advanced troubleshooting and critical thinking skills
- Superior Leadership/Supervisory Skills
- At least 4 years of IT support experience
- Outstanding interpersonal skills, including the ability to build a rapport with clients and maintain a professional demeanor when handling complex user issues.
- Advanced understanding of TCP/IP networking and Windows Server environments
- Expertise in AD, Exchange, VPNs, VMs, Firewalls, Wireless, and Network security
- Relevant 2 / 4-year degree required
- Comp TIA A+, N+ a plus
- Experience with supporting Apple products, smart phones, and other mobile devices a plus.
Requirements
- At least 4 years of IT support experience
- Relevant 2 / 4-year degree required
- Advanced troubleshooting and critical thinking skills
- Superior Leadership/Supervisory Skills
- Outstanding interpersonal skills
- Advanced understanding of TCP/IP networking and Windows Server environments
- Expertise in AD, Exchange, VPNs, VMs, Firewalls, Wireless, and Network security
- Driver's License
Benefits
- Health Insurance
- Paid Time Off
Company overview
Tyber Medical LLC is a leading orthopedic device manufacturer specializing in providing rapid access to FDA-cleared and CE-marked private label orthopedic implants for the spinal, extremity, and trauma markets. Founded in 2012 and headquartered in Bethlehem, Pennsylvania, the company has established itself as an innovative Original Equipment Manufacturer (OEM) that designs, verifies, and validates full Class II orthopedic systems using QSR and ISO 13485 certified quality systems. Tyber Medical's core business model focuses on enabling orthopedic companies, stocking distributors, hospitals, and GPOs to quickly expand their portfolios with regulatory-approved implants through private labeling arrangements. The company has developed proprietary technologies including TyPEEK™ (titanium plasma sprayed PEEK) osteoconductive coatings and BioTy™ antimicrobial nano-textured surface modifications. Since its inception, Tyber Medical has successfully released more than 50 spine, extremity, and trauma systems, averaging just 12 months from signing to global launch. The company's differentiated bioengineered technologies and rapid commercialization capabilities have positioned it as a strategic partner for medical device OEMs seeking to accelerate time-to-market while maintaining rigorous quality and regulatory standards.