IT Support Technician II
Chestnut Health Systems
Summary
Join Chestnut as an IT Support Technician and play a crucial role in ensuring our technology runs smoothly. In this role, you'll configure and deploy hardware, troubleshoot IT issues, and provide user support to empower staff across the organization. Working independently and collaboratively on infrastructure projects, you'll contribute to the company's mission while upholding high standards of customer service, confidentiality, and professionalism.
Job description
Overview
Join Chestnut as an IT Support Technician and play a crucial role in ensuring our technology runs smoothly. In this role, you'll configure and deploy hardware, troubleshoot IT issues, and provide user support to empower staff across the organization. Working independently and collaboratively on infrastructure projects, you'll contribute to the company's mission while upholding high standards of customer service, confidentiality, and professionalism.
Responsibilities
- Setup and Configuration: Install, configure, and deploy PCs, mobile devices, hardware peripherals, and software to staff locations.
- Technical Troubleshooting: Diagnose and resolve issues with PCs, software, peripherals, and connectivity using in-person and remote tools. Ensure timely follow-up and resolution of IT tickets while providing guidance to junior IT staff.
- User Training and Support: Provide end-user application training and ongoing support to staff as needed.
- Systems Maintenance: Assist in system maintenance, networking, and infrastructure projects in collaboration with the Network Systems Manager or Information Systems & Security Manager.
- Inventory and Organization: Manage the computer storage room and maintain accurate inventory records.
- Customer Service Excellence: Uphold Chestnut Health Systems' commitment to customer service excellence through professional communication and responsiveness.
- Confidentiality and Security: Safeguard organizational data, including sensitive client and financial information, in alignment with company policies.
- Additional Duties as assigned by management.
Qualifications
- Minimum two years of IT support experience or an equivalent combination of an associate degree in a related field and/or professional certifications (e.g., Microsoft, CompTIA, or similar vendors).
- Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices; familiarity with macOS is a plus.
- Proven ability to install, configure, and support hardware and peripherals, including printers and scanners, as well as deploy and configure Windows OS client systems.
- Working knowledge of mobile devices, including smartphones and tablets.
- Strong written and verbal communication skills, with the ability to clearly explain technical concepts to non-technical users.
- Self-motivated problem solver capable of independently diagnosing and resolving technical issues using documentation, web resources, and best practices.
- Ability to lift 10–20 pounds regularly and up to 40 pounds occasionally for special projects.
- Valid driver's license, personal auto insurance, and eligibility for coverage under company insurance policies.
- On-site position with the flexibility to work occasional overtime as needed.
Requirements
- Minimum two years of IT support experience or equivalent combination of associate degree and/or professional certifications
- Hands-on experience with Windows 10/11, Microsoft Office 365, PC troubleshooting, and peripheral devices
- Familiarity with macOS is a plus
- Proven ability to install, configure, and support hardware and peripherals including printers and scanners
- Ability to deploy and configure Windows OS client systems
- Working knowledge of mobile devices including smartphones and tablets
- Strong written and verbal communication skills
- Self-motivated problem solver capable of independent diagnosis and resolution
- Ability to lift 10–20 pounds regularly and up to 40 pounds occasionally
- Valid driver's license, personal auto insurance, and eligibility for company insurance coverage
Benefits
- Health Insurance
- Robust Benefits Package
Company overview
Chestnut Health Systems is a comprehensive not-for-profit healthcare organization founded in 1973 that provides integrated behavioral health and primary care services across Illinois and Missouri. As a Certified Community Behavioral Health Clinic (CCBHC), the organization delivers a wide range of services including mental health counseling, substance use treatment and recovery programs, primary medical care, dental services, housing assistance, and crisis intervention. With over 750 employees, Chestnut operates multiple locations and serves diverse communities through evidence-based treatment approaches. The organization is accredited by The Joint Commission and has established itself as a leader in researching evidence-based behavioral health treatments through its Lighthouse Institute. Chestnut's integrated care model connects physical and behavioral health services, offering whole-person care regardless of patients' ability to pay through sliding fee scales and insurance acceptance. In 2024 alone, the organization treated over 13,600 behavioral health clients, provided primary care to nearly 10,000 patients, and answered more than 305,000 calls for assistance.