IT Systems Support Technician
THRESHOLD ENTERPRISES LTD
Summary
Manage helpdesk functions and provide technical support to workstation users, covering all aspects of technical support from the workstation up to and including servers, software, and network components. At times lead IT projects. This is a full-time, on-site role with no remote work options.
Job description
Specific Job Duties
- Maintain software and hardware systems that support the organization's internal users.
- Solve routine and unusual problems and provide feedback to internal teams.
- Develop a good understanding of the organization's ERP/MRP software and assist users with issues as needed.
- Help improve workflows and create documentation for processes and procedures.
- Monitor mission critical software and hardware systems availability and reliability.
- Understand relational database concepts and Windows Desktop/Server technology.
- Understand basic network topology and network security (access control, virus protection, etc.).
- Coordinate security responses to security related events and incidents, manage network security infrastructure (SEIM service, firewall, endpoint protection systems, vulnerability management systems), and lead/participate in network security projects.
- Perform all other tasks as assigned by Threshold management.
- Organize smaller IT projects and see them through to completion.
Minimum Qualifications Required
- 5+ years of experience in technology support.
- Extensive Windows 11 knowledge as well as Windows Server 2016/2019/2022/2025.
- Must be able to multi-task, prioritize, and shift focus within changing deadlines and priorities.
- Experience with application and server support.
- Experience with integration of existing business systems.
- Experienced in Network Administration (MS Active Directory) and Microsoft Exchange Server.
- Ability to communicate with Managers and Co-workers effectively and professionally.
- Working knowledge of network security systems (firewall, endpoint protection systems, and vulnerability management systems).
- Understanding of IT as a service business model, customer service centric approach.
- Ability to bend, squat, crawl and lift up to 50 pounds.
Skills and/or Training Desired
- Microsoft and/or Cisco Certification, or equivalent education, or work experience.
- Excellent communications skills, coupled with sound problem resolution, judgment, and decision-making skills.
- Self-motivated and able to work under minimal management, with strong organizational skills.
- Excellent troubleshooting skills.
- Ability to communicate in an understandable way, both written and verbal.
- Strong organizational skills and ability to multi-task.
- Must hold a valid driver's license with no restrictions and possess reliable transportation.
Requirements
- 5+ years of experience in technology support
- Extensive Windows 11 knowledge
- Windows Server 2016/2019/2022/2025 knowledge
- Must be able to multi-task, prioritize, and shift focus within changing deadlines and priorities
- Experience with application and server support
- Experience with integration of existing business systems
- Experienced in Network Administration (MS Active Directory)
- Microsoft Exchange Server experience
- Ability to communicate with Managers and Co-workers effectively and professionally
- Working knowledge of network security systems (firewall, endpoint protection, vulnerability management)
- Understanding of IT as a service business model, customer service centric approach
- Ability to bend, squat, crawl and lift up to 50 pounds
- Microsoft and/or Cisco Certification, or equivalent education, or work experience
- Excellent communications skills
- Sound problem resolution, judgment, and decision-making skills
- Self-motivated and able to work under minimal management
- Strong organizational skills
- Excellent troubleshooting skills
- Ability to communicate in an understandable way, both written and verbal
- Must hold a valid driver's license with no restrictions and possess reliable transportation
Company overview
Threshold Enterprises Ltd is a company operating in the health, wellness, and fitness industry. While specific operational details are limited, companies in this sector typically focus on providing products and services that promote physical well-being, preventive healthcare, and lifestyle enhancement. The company likely engages in the development, manufacturing, or distribution of health-related products, nutritional supplements, fitness equipment, or wellness services. As a business in the life science service and supply category, Threshold Enterprises may serve both consumer and professional markets, offering solutions that bridge the gap between traditional healthcare and proactive wellness management. The company's operations would align with growing global trends toward preventive healthcare and holistic well-being approaches, positioning it within the broader ecosystem of companies supporting health maintenance and lifestyle improvement through various products and services.