IT Team Lead Service & Product Ownership (Cloud Tenants)
Siemens Healthineers
Summary
IT DX Cloud Tenant Architect supporting DX Customer tenant for Informatics SaaS Platform build out. This role leads the strategy, architecture, and operations of Siemens Healthineers' cloud tenant infrastructure. The individual will oversee multi-tenant cloud environments, guide a team of architects and engineers, drive infrastructure projects, partner with global IT and cybersecurity teams, and ensure secure, scalable, and reliable cloud services across the organization.
Job description
What You'll Do
- Building and owning the future DX Cloud Tenant Infrastructure
- Being a member of the Site and Support Operations team and helping to execute the vision of the Site and Support Operations leadership strategy
- Ownership of architecture of all Cloud-based tenants for the infrastructure organization
- Team Lead role where you will train and upskill architects and engineers on best practices, implementations, and operations of tenant build and management
- Monthly reporting metrics of tenant services including data volumes, users, services, and security posture
- Training of proper Change Management and Demand processes in relation to cloud tenants
- Escalation support for Major Incidents impacting infrastructure services at DX sites
- Project Management and Technical oversight for critical DX infrastructure projects
- Maintaining close relationships with IT Service Owners in Global Infrastructure
- Partnering with both the Site Management Infrastructure (SMI) and Onsite Support (OSS) teams for collaboration, knowledge sharing, and problem reporting
- Partnering with the various Cybersecurity teams within the global organization
What You'll Bring
- Complex and dynamic IT environments
- Fast-paced corporate environments with demanding customer bases that require continuous uptime and quick resolutions to IT issues
- Collaboration with a global team across multiple regions and time zones
- Experience working as part of a technical team to share information and experiences to foster a collaborative support environment
Required Skills for Success in this Role
- Excellent communication skills (written, verbal, presentation) focused on translation of IT to business and business to IT requirements
- L3/L4 technical problem-solving capability and considered a subject matter expert in IT infrastructure and IT support
- Ability to work effectively in global, multi-cultural teams
- Broad understanding of SHS IT strategy, IT industry standards, and the tools and technologies that make up the current SHS IT landscape
- Deep understanding and experience in IT solution design with the capability to implement solutions and troubleshoot as required
- Solid professional judgment and problem-solving competence with a continuous improvement mindset
- Bachelor's degree or equivalent experience required
- Minimum of 8-10 years of experience within IT Architecture of Cloud environments or equivalent technical and leadership roles
- Willingness to travel up to 20%
Preferred Qualifications
- Multi-Tenant Architecture Design: Designing isolated, scalable, and secure tenant environments within shared cloud infrastructures
- Cloud Platform Expertise: Deep engineering knowledge of platforms like Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)
- Identity & Access Management (IAM): Configuring complex identity federation, role-based access control (RBAC), and tenant-level isolation boundaries
- Infrastructure as Code (IaC): Automating tenant provisioning and management using tools like HashiCorp Terraform or AWS CloudFormation
- Network Architecture: Designing secure VPCs, tenant network isolation, private links, and cross-tenant connectivity
- Tenant Isolation Security: Implementing strict logical or physical separation data patterns to prevent cross-tenant data leakage
- Compliance & Data Privacy: Aligning tenant structures with global standards such as GDPR, HIPAA, SOC 2, and ISO 27001
- Cloud Cost Optimization: Setting up tenant-specific billing, cost allocation tags, and resource optimization strategies
- Microservices & Containers: Managing containerized workloads across multi-tenant clusters using Kubernetes or Amazon EKS
- SaaS Design Patterns: Architecture of Software-as-a-Service (SaaS) routing, tiering (free vs. premium tenants), and noisy-neighbor mitigation
- Database Sharding & Isolation: Implementing database-per-tenant, shared-database/separate-schema, or shared-schema data models
- Strategic Collaboration: Partnering with product, security, and engineering teams to define the long-term cloud tenant strategy
- Technical Leadership: Guiding development teams on cloud migration patterns and multi-tenancy best practices
- Analytical Problem-Solving: Troubleshooting complex cross-tenant performance bottlenecks and system dependencies
Requirements
- Excellent communication skills (written, verbal, presentation)
- L3/L4 technical problem-solving capability
- Subject matter expert in IT infrastructure and IT support
- Ability to work effectively in global, multi-cultural teams
- Broad understanding of SHS IT strategy and IT industry standards
- Deep understanding and experience in IT solution design
- Solid professional judgment and problem-solving competence
- Bachelor's degree or equivalent experience required
- Minimum of 8-10 years of experience within IT Architecture of Cloud environments or equivalent technical and leadership roles
- Willingness to travel up to 20%
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking
- Public transportation
- Paid time off
- Paid sick and safe time
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.