Jr. NOC Analyst
Integrated DNA Technologies
Summary
We are looking for a Jr. NOC Analyst to join our team! You will proactively monitor and resolve all production alerts within IDT's 24x7x365 Global Network Operations team.
Job description
NOC Support Engineers monitor large networks and servers to detect hardware, software, or environmental malfunctions. When alerts trigger, they analyze the issue, determine the root cause, and perform network or software troubleshooting. Following standard operating procedures, they manage incident response and coordinate with site technicians, third-party vendors, or other IT teams to track and resolve problems.
Working Days: Tuesday to Saturday
At this position you will:
- Proactively monitor all production networks, applications, and services.
- Respond to & resolve alerts/alarms according to standard operating procedures.
- Track all issues in a ticketing system.
- Escalate alerts/issues to the appropriate Support team and work with the Support team towards a timely resolution.
- Work with the following tools: Splunk, New Relic, Grafana, Zabbix, Jira, Slack, etc.
Requirements:
- 2 years of similar experience.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Excellent monitoring / troubleshooting skills.
- Working knowledge of Windows and Linux OS, Networks.
- Working knowledge of issues / ticket track system.
- Good level of English – B2 or higher. You will need to verbally explain technical issues clearly to non-technical stakeholders.
- Preferred certifications include Cisco CCNA, CompTIA Network+/Security+, ITIL Foundation, or AWS/Azure Fundamentals.
- Experience participating in high-priority incident bridge calls and writing post-mortem reports.
Nice to have:
- New Relic (or Datadog or SolarWinds).
- Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic.
- Linux/Unix - basic knowledge.
- Networking (basic understanding of BGP, MPLS, OSPF protocols).
Requirements
- 2 years of similar experience
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- Excellent monitoring / troubleshooting skills
- Working knowledge of Windows and Linux OS, Networks
- Working knowledge of issues / ticket track system
- Good level of English – B2 or higher
- Ability to verbally explain technical issues clearly to non-technical stakeholders
- Experience participating in high-priority incident bridge calls and writing post-mortem reports
- Preferred certifications: Cisco CCNA, CompTIA Network+/Security+, ITIL Foundation, or AWS/Azure Fundamentals
- Nice to have: New Relic (or Datadog or SolarWinds)
- Nice to have: Splunk or other data log management tools like DynaTrace/Loggly/SumoLogic
- Nice to have: Linux/Unix basic knowledge
- Nice to have: Networking basic understanding of BGP, MPLS, OSPF protocols
Benefits
- Remote work opportunity
- B2B employment
- Competitive salary
- Annual performance review
- Continuous learning
- Career growth opportunities
- Professional training compensation
- Referral program
- Company-supported English classes
Company overview
Integrated DNA Technologies (IDT) is a leading global genomics solutions provider headquartered in Coralville, Iowa, and a subsidiary of Danaher Corporation. Founded in 1987 by Dr. Joseph Walder, IDT has evolved from a specialized oligonucleotide manufacturer into a comprehensive genomics partner serving academic research, biotechnology, clinical diagnostics, and pharmaceutical development sectors worldwide. The company specializes in the design and manufacturing of custom DNA and RNA oligonucleotides, next-generation sequencing (NGS) tools, CRISPR genome editing reagents, synthetic biology products, and qPCR probes. With manufacturing facilities across the United States, Belgium, and Singapore, IDT employs approximately 1,600 to 5,000 people and ships tens of thousands of custom oligos daily to over 80,000 customers globally. The company is ISO 9001 and ISO 13485 certified, reflecting its commitment to quality in both research and GMP-grade manufacturing. IDT's mission is to accelerate the pace of genomics by enabling researchers to rapidly move from the lab to life-changing advances.