Junior Salesforce Administrator

Position Summary

BioWave is seeking a Junior Salesforce Administrator to support the day-to-day administration, maintenance, optimization, and continued development of our Salesforce environment. This role will work closely with our Salesforce Administrator and cross-functional teams to ensure Salesforce effectively supports critical business processes across Sales, Sales Operations, Customer Service, Finance, Quality and Operations.

The ideal candidate has 1–3 years of Salesforce administration experience, strong technical and problem-solving skills, and hands-on experience with Salesforce Flow and automation. A development or programming background is strongly preferred.

Key Responsibilities

• Support day-to-day Salesforce administration, configuration, and maintenance.
• Troubleshoot user issues involving access, permissions, record visibility, data, and system functionality.
• Manage users, permissions, roles, access, fields, page layouts, record types, list views, and other Salesforce configurations.
• Build and maintain reports and dashboards to support business operations and decision-making.
• Build, maintain, monitor, and troubleshoot Salesforce Flows and automations.
• Assist with data imports, cleanup, duplicate management, and data-quality improvements.
• Monitor critical Salesforce processes and help identify and resolve automation or system failures.
• Assist with requirements gathering, configuration, testing, UAT in sandbox, and deployment of Salesforce enhancements.
• Support integrations between Salesforce and other business applications.
• Assist with testing and troubleshooting integrations and data synchronization issues.
• Maintain documentation of Salesforce configurations, processes, automations, and system changes.
• Develop and deliver Salesforce training for new and existing users.
• Support change management and Salesforce user adoption across the organization.
• Serve as a backup resource for critical Salesforce administrative functions when the Salesforce Administrator is unavailable.
• Participate in future Salesforce integrations and ERP-related projects.
• Continuously identify opportunities to improve Salesforce processes, efficiency, automation, and user experience.

Qualifications

• 1–3 years of Salesforce administration, CRM administration, Salesforce development, or related technical experience.
• Hands-on experience with Salesforce configuration and administration.
• Experience building and troubleshooting Salesforce Flows.
• Understanding of Salesforce objects, relationships, permissions, security, and data architecture.
• Experience creating reports, dashboards, validation rules, fields, page layouts, and other Salesforce configurations.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong attention to detail and commitment to data accuracy.
• Ability to translate business needs into practical Salesforce solutions.
• Ability to manage multiple priorities and requests in a fast-paced environment.
• Strong written and verbal communication skills.
• Ability to work effectively with both technical and non-technical users.
• Salesforce development experience: Strongly preferred.
• Salesforce Flow and troubleshooting experience: Strongly preferred.

Preferred Technical Experience

• Apex and basic programming concepts
• SOQL/SOSL
• Lightning Web Components (LWC)
• Salesforce APIs and REST/SOAP integrations
• Data Loader or similar data-management tools
• Excel for data analysis and reconciliation
• Git or other version-control tools
• Sandbox management and deployment processes
• Service Cloud and Email-to-Case
• Integration or middleware platforms
• ERP or other enterprise system integrations

Preferred Certifications

• Salesforce Certified Administrator
• Salesforce Certified Platform App Builder
• Salesforce Platform Developer I is a plus