Junior Systems Analyst

Responsibilities

• Answer incoming calls and dispatch call tasks within Nuvolo.
• Monitor and maintain local and wide area networks (LAN/WAN), assisting with the installation and configuration of network equipment such as switches, routers, and wireless access points.
• Provide technical support to end-users for network connectivity issues, diagnosing and resolving hardware failures, software conflicts, and VPN access problems.
• Install, configure, and troubleshoot software applications, operating systems, and computer peripherals as they relate to network operations.
• Create and maintain comprehensive IT documentation, including network topologies, user manuals, and standard operating procedures (SOPs).
• Participate in larger IT infrastructure projects, including network expansions, hardware/software upgrades, and the rollout of cybersecurity initiatives.
• Perform basic coding and scripting tasks using Python and JavaScript to assist with network automation and routine maintenance tasks.
• Utilize ServiceNow and Nuvolo to track, route, and resolve support tickets and asset management tasks.
• Collaborate cross-functionally with IT team members to identify and implement solutions that improve network efficiency and employee productivity.
• Maintain and Submit IT departmental expense reports every month within VISA spend clarity.
• Perform other job-related duties as assigned.

Requirements & Qualifications

• Bachelor’s or Associate’s degree in Information Technology, Computer Science, Network Engineering, or a related field (or equivalent professional experience).
• Solid foundational understanding of networking concepts (TCP/IP, DNS, DHCP, routing, switching) and cybersecurity principles.
• Basic understanding of computer hardware, operating systems, and general IT infrastructure.
• Excellent verbal and written communication skills, with the ability to explain complex technical information clearly to non-technical users.
• Strong problem-solving skills and a proactive approach to identifying and resolving network bottlenecks or outages.
• Hands-on coding or scripting experience is highly preferred, particularly in Python or JavaScript for automation.
• Ability to work effectively both independently and collaboratively as part of a technical team.
• Eagerness to learn, adapt, and grow within the IT and network engineering fields.

Preferred Qualifications

• Entry-level network certifications (e.g., CompTIA Network+, CCNA).
• Prior experience with help desk support or customer service in a corporate environment.
• Familiarity with ITIL or other IT service management frameworks.
• Knowledge of cloud computing platforms and cloud networking (e.g., AWS, Azure, GCP).
• Prior hands-on experience using ServiceNow or Nuvolo for ticketing and incident management.