Key Account Liaison - Midwest

Main Responsibilities

Executive Stakeholder Mapping and Relationship Management

• Act as the central liaison for respiratory population health communications and coordination related to the account
• Build relationships with system stakeholders across clinical, operational, quality, population health, and executive levels within Key Accounts (Top Health Systems)
• Engage population health, quality, and care management leaders to understand system-level priorities, performance measures (e.g., HEDIS, quality and value-based care metrics), and respiratory patient population needs
• Address customer needs, resolve issues, and ensure satisfaction throughout the engagement lifecycle
• Provide strategic insights and feedback from accounts to inform headquarters teams of opportunities for deep engagement and partnership in respiratory
• Translate customer insights into actionable feedback, contributing to respiratory commercial strategy, product innovation, and market positioning

Respiratory Population Health and Care Pathway Development

• Partner with health system clinical and operational leaders to assess respiratory patient populations (e.g., asthma, COPD, and other respiratory conditions), identify care gaps, and prioritize opportunities to improve outcomes across the continuum of care
• Collaborate with systems to develop, refine, and implement respiratory care pathways, including diagnosis, referral, treatment optimization, and follow-up, in alignment with clinical guidelines and system priorities
• Support integration of respiratory care pathways into clinical workflows and enabling infrastructure (e.g., EHR tools, referral processes, care team roles) in collaboration with system informatics and quality teams
• Help systems leverage data and analytics to stratify respiratory patient populations, track pathway adoption, and measure impact on quality, utilization, and outcomes
• Connect health system teams with the appropriate internal experts (e.g., Medical Affairs, Customer Solutions Marketing, Health Economics and Outcomes Research) to support respiratory pathway-related projects, within compliance guidelines
• Share learnings and best practices on respiratory pathway design and population health strategies across accounts to inform scalable solutions

Enable Cross-Team Collaboration for Respiratory Account Engagement

• Enable alignment and strategic execution across field teams to ensure cohesive and impactful customer interactions in respiratory
• Coordinate with internal teams (Customer Solutions Marketing, Medical Affairs, Sales, etc.) to support project execution, including population health and care pathway initiatives, and pull-through at Health Systems at appropriate steps of the engagement process
• Identify and remove barriers to collaboration to drive efficiency and accountability across teams

Own Account Profiling and Quarterly Business Review (QBR) Execution

• Own the development of comprehensive respiratory account profiles capturing strategic priorities, population health and quality initiatives, care pathway status, stakeholder mapping, and growth opportunities
• Analyze respiratory performance metrics, utilization trends, pathway adoption and outcomes data, and customer feedback to generate insightful, data-driven QBRs that inform strategic planning, content development, and engagement recommendations
• Lead Quarterly Business Reviews with key internal stakeholders, tracking follow-ups and ensuring progress and continuous improvement in respiratory account engagement
• Maintain a dynamic view of account health and engagement, leveraging CRM tools and dashboards to monitor respiratory progress and inform future initiatives

Essential Skills

• Respiratory Disease State Expertise: Understanding of respiratory disease burden, treatment landscape, and patient journeys (e.g., asthma, COPD) and the factors that drive outcomes
• Market Insight & Gap Analysis: Understanding customer pain points and identifying opportunities to bridge strategic gaps in respiratory care and in system operations
• Population Health & Care Pathway Expertise: Understanding of population health management, value-based care, and quality measurement. Ability to partner with health systems to identify respiratory care gaps and develop, implement, and evaluate care pathways
• Orchestration & Pull-Through Expertise: Navigating health system contacts and identifying alignment of customer with business goals, connecting internal and external experts to drive execution of collaborative respiratory projects
• Executive Presence: Confidence and credibility when engaging with C/D-suite stakeholders, earning trust and respect
• Stakeholder Mapping & Engagement: Building relationships across clinical, operational, quality, population health, and executive levels to drive alignment
• Cross-functional Collaboration: Connecting internal stakeholders to drive impact at respiratory accounts
• Account Profiling & Strategy: Creating detailed account plans that reflect respiratory strategic priorities and growth potential
• Data & Outcomes Analysis: Synthesizing population-level, utilization, and pathway performance data into actionable insights
• Quarterly Business Review (QBR) Execution: Synthesizing performance data and customer feedback into actionable insights
• Healthcare System Expertise: Understanding of the dynamic healthcare environment; navigating shifting priorities, regulations, payer dynamics, and customer expectations
• Customer-Centric Mindset: Understanding customer needs to build lasting partnerships

About You

Basic Qualifications

• Bachelor's degree
• A minimum of five years of work experience in one or more of the following: field sales, product marketing, or medical or clinical experience in the same or related therapeutic area within the pharmaceutical or biotech industry
• Specialty disease state experience

Preferred Qualifications

• Master's degree (e.g., MBA, MPH, MHA, or related field)
• Respiratory or biologic marketplace experience
• Experience working with health systems on respiratory disease management, population health, quality improvement, or care pathway initiatives
• Familiarity with value-based care models, quality metrics, and health system data and analytics
• Launch experience
• Marketing experience
• Demonstrated leadership skills
• Ability to assemble and lead cross-functional teams toward a shared vision of success
• Ability to execute against strategic and tactical plans under tight timelines
• Ability to present ideas effectively to individuals or groups, targeting presentation to the needs of the audience
• Strong organizational skills
• Strong project management experience, including superior analytical and planning skills
• Ability to manage multiple projects simultaneously

Special Working Conditions

• Valid driver's license
• Ability to travel 50-60 percent
• Ability to travel to meetings/trainings/programs as necessary
• Must work within label, and regulatory and legal compliance guidelines