Key Account Manager - Northwest, Central
Sonova AG
Summary
The Key Account Manager (KAM) manages and grows relationships with strategic audiology and ENT partners. This role blends business development with hearing care expertise to drive growth, improve patient outcomes, and build lasting partnerships.
Job description
Responsibilities
- Develop tailored business plans for key accounts, aligning clinical and operational goals.
- Serve as the primary contact for assigned practices and groups.
- Build trusted relationships with audiologists, ENTs, and decision-makers.
- Identify revenue opportunities through process improvements, KPIs, patient acquisition, and marketing.
- Advise on scheduling, referrals, and family-centered care.
- Conduct performance reviews and ROI analyses.
- Meet or exceed revenue and growth targets.
- Promote new products and initiatives to support practice success.
- Negotiate agreements that balance customer satisfaction and profitability.
- Deliver training 1-on-1 and to large groups.
- Manage CRM records, pipeline, and forecasting.
- Monitor market trends and competitor activity to refine strategy.
- Report on account performance, risks, and opportunities.
- Travel up to 75%.
More about you
- Bachelor’s degree or equivalent experience required, MBA a plus
- 5+ years in hearing healthcare.
- Deep understanding of audiology operations and market dynamics.
- Experience in consultative growth and business strategy a plus.
- Driven, accountable, curious, and growth-minded.
- Strong communication, negotiation, and presentation skills.
- Executive presence; comfortable with C-suite engagement.
- Experience with Phonak technology preferred.
- Proficient in Excel, PowerPoint, and Word.
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Requirements
- Bachelor’s degree or equivalent experience required
- 5+ years in hearing healthcare
- Deep understanding of audiology operations and market dynamics
- Strong communication, negotiation, and presentation skills
- Executive presence; comfortable with C-suite engagement
- Proficient in Excel, PowerPoint, and Word
- Travel up to 75%
- Minimum 200Mb/sec download and 10Mb/sec upload internet connectivity
Benefits
- Medical, Dental & Vision
- Health Savings Account
- Health Reimbursement Account
- Flexible Spending Account
- Dependent Care Account
- TeleHealth options
- 401(k) Matching
- Company Paid Life Insurance
- AD&D Insurance
- Short-Term Disability
- Long-Term Disability
- Accident Insurance
- Hospital Indemnity
- Legal Assistance
- ID Theft Assistance
- Paid Time Off
- Paid Holidays
- Paid Parental Leave
- Employee Assistance Program
- Tuition Reimbursement
- Hearing Aid Discount
Company overview
Sonova Holding AG is a globally recognized Swiss medical device company specializing in innovative hearing care solutions. Founded in 1947 and headquartered in Stäfa, Switzerland, Sonova has established itself as one of the world's largest providers in the hearing care sector, holding approximately 24% of the global hearing aid market. The company operates through four core business divisions: Hearing Instruments, Audiological Care, Consumer Hearing, and Cochlear Implants. Sonova's diverse portfolio includes renowned brands such as Phonak, Unitron, Advanced Bionics, AudioNova, and licensed Sennheiser products. With over 17,990 employees worldwide, the company generates annual revenues exceeding CHF 3.6 billion and serves customers in more than 100 countries. Sonova's comprehensive offerings range from digital hearing aids and cochlear implants to wireless communication systems and professional audiological care services. As a component of the Swiss Market Index, Sonova maintains research facilities in Switzerland, Canada, and the United States, with manufacturing plants strategically located across Switzerland, China, and Vietnam. The company's mission centers on enabling people to experience the joy of hearing and live life without limitations through cutting-edge audio technology and comprehensive hearing care solutions.