Key Account Manager

Role Purpose

The Key Account Manager is responsible for managing customer relationships, driving revenue growth, and ensuring the timely delivery of quotations, sourcing solutions, and customer support. The role acts as the primary point of contact for assigned accounts while collaborating with Procurement, Regulatory, Quality, Logistics, and Business Development teams to deliver an exceptional customer experience.

Key Responsibilities

• Manage and develop relationships with assigned customer accounts to support retention and growth.
• Prepare accurate and competitive quotations in response to customer inquiries.
• Source products from approved suppliers and evaluate pricing, availability, lead times, and supply continuity.
• Negotiate with suppliers to achieve the best commercial outcome while maintaining compliance with company procedures.
• Respond to customer inquiries, requests, and complaints in a professional and timely manner.
• Maintain customer and supplier data within company systems and ensure records remain current.
• Coordinate with Regulatory Affairs to obtain documentation required for import, export, and customer compliance requirements.
• Partner with Business Development to ensure a seamless transition of new customers into active accounts.
• Work cross-functionally with Operations, Logistics, Quality, and Finance to ensure successful order fulfilment.
• Monitor account performance and identify opportunities for increased sales, margin improvement, and customer engagement.
• Process or acknowledge customer inquiries within 24 hours.
• Undertake additional duties as assigned by management.

Qualifications & Experience

• High School Diploma, GED, or equivalent qualification required.
• Minimum two years of experience in sales, account management, customer service, procurement, or a related commercial role.
• Excellent communication, negotiation, and relationship management skills.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications and CRM/ERP systems a plus.
• Strong analytical and problem-solving capabilities.
• Must be able to travel to Mississippi for training.

Core Competencies

• Customer Focus
• Commercial Acumen
• Communication & Influencing
• Relationship Management
• Planning & Organization
• Results Driven
• Attention to Detail
• Teamwork & Collaboration
• Problem Solving & Decision Making
• Adaptability & Continuous Improvement