Key Account Technical Solution Consultant
Intuitive
Summary
The Key Accounts Technical Solution Consultant plays a critical role within Intuitive's Digital Implementation team. This role is responsible for the successful technical engagement, deployment, and long-term integration of Intuitive's digital solutions across Integrated Delivery Networks (IDNs) and other strategic key accounts. Working in close partnership with Intuitive's Key Account Directors, this individual will serve as a trusted technical advisor to enterprise-level IT.
Job description
Primary Function of Position
The Key Accounts Technical Solution Consultant plays a critical role within Intuitive's Digital Implementation team. This role is responsible for the successful technical engagement, deployment, and long-term integration of Intuitive's digital solutions across Integrated Delivery Networks (IDNs) and other strategic key accounts. Working in close partnership with Intuitive's Key Account Directors, this individual will serve as a trusted technical advisor to enterprise-level IT.
A successful candidate excels in executive communication, enterprise-level solution design, strategic influence, and cross-functional orchestration and alignment.
Essential Job Duties
- Strategic Key Account Engagement: Partner directly with Key Accounts team to engage and establish trusted relationships with select IDNs and enterprise-level IT, cybersecurity, and digital stakeholders.
- Enterprise-Level Implementation Leadership: Lead strategic planning and delivery of technical integrations for Intuitive's complete digital portfolio across multi-site health systems, ensuring long-term scalability and alignment with customer digital roadmaps.
- Stakeholder Alignment & Governance: Define communication strategies, feedback channels, and governance structures that ensure transparent engagement across both executive and technical stakeholders, internally and externally.
- Navigate the Corporate Technology Adoption Journey: Execute the process of engaging with IDN/Corporate level customer IT Governance processes, including technical review boards, data and AI governance, and networking teams. Deliver compelling technical presentations—including digital vision, technical product overviews, data flow, and network topology diagrams—to accelerate approval and prioritization top-down.
- Performance Accountability: Develop and maintain standardized implementation toolkits for aligned IDNs to define repeatable processes for operationalizing efficient deployment of Intuitive products from the enterprise to the division and/or local hospital levels.
- Shape Digital Product Feedback: Develop and maintain a deep technical understanding of Intuitive's digital portfolio and proactively synthesize and relay field learnings and customer feedback to Product and Engineering partners to influence roadmap direction, remove systemic barriers, and accelerate value realization across accounts.
- Metrics, Reporting & Documentation: Track, document, and report progress to Intuitive partners, highlighting outcomes, barriers, and system-level opportunities to increase speed and scale of adoption.
- Develop and Support Key Opinion Leaders: Interface with data privacy, security, and IT executive leadership to build collaborative partnerships through HealthTech Leader advisory board and other platforms.
Working Conditions
- Comfortable working a flexible, dynamic schedule
- Able to enter surgical and other patient areas
Requirements
- 8+ years of experience in medical technology implementation, enterprise IT consulting, or digital transformation within healthcare
- Experience with enterprise account management or direct collaboration with strategic sales
- Proven track record working with large healthcare systems and IDNs at a corporate level
- Deep understanding of cloud-hosted SaaS platforms, networking infrastructure, healthcare data security, and PACS/EMR interfaces
- Highly effective communicator with a demonstrated ability to influence without authority
- Bachelors Degree
Benefits
- Equity
- Incentives
- Competitive compensation
Company overview
Intuitive Surgical, Inc., commonly known as Intuitive, is a global technology leader in minimally invasive care and the pioneer of robotic-assisted surgery. Founded in 1995 and headquartered in Sunnyvale, California, the company has revolutionized surgical procedures through its flagship da Vinci Surgical System and Ion endoluminal system. As a publicly traded company on NASDAQ (ISRG), Intuitive has established itself as the dominant player in robotic surgery, with over 15,000 employees worldwide and an installed base of thousands of surgical systems across more than 60 countries. The company's innovative platforms enable surgeons to perform complex procedures with enhanced precision, flexibility, and control through minimally invasive techniques. Intuitive's technology portfolio includes advanced vision systems, wristed instruments, and intelligent software that work together to optimize surgical outcomes. The company continues to expand its product offerings and geographic presence while maintaining a strong focus on clinical evidence, physician training, and patient safety. With annual revenues exceeding $8 billion, Intuitive represents a transformative force in modern healthcare, driving the adoption of robotic-assisted procedures across multiple surgical specialties including urology, gynecology, general surgery, and thoracic surgery.