Key Customer Manager, West-North Region
Biogen
Summary
The Multiple Sclerosis (MS) Key Customer Manager (KCM) will have 3 primary strategic imperatives for Biogen: (1) Shaping the MS Treatment Dialogue, (2) Improving the customer experience with Biogen, and (3) Increasing awareness of the Biogen MS portfolio.
Job description
This is a field-based position that includes Wisconsin, Illinois, Minnesota, Iowa, Missouri, Kansas, Kentucky, North and South Dakota and Nebraska. The ideal candidate will live in the Chicago Area.
What you will do
The KCM is responsible for the development and execution of the Key Medical Expert (KME) and Key Account engagement plans, in collaboration with the respective Regional Sales Director, to ensure long term success of the Biogen MS portfolio at the Division and Account Level.
The KCM is responsible for facilitating a ONE BIOGEN strategic engagement approach for the key accounts in their territory. They will execute this by identifying opportunities and evolving trends that create collaborations where patient access to care increases and quality of care improves.
The KCM is responsible for regular interactions with top KMEs, Prescribers and Administrators to understand and collaborate on account needs, and to identify opportunity for expanded partnerships.
The KCM is expected to interact routinely and collaboratively with the local sales teams and cross-functional partners (inclusive of marketing, managed care, and patient services) to improve engagement in the accounts and increase Biogen trust and value with our Key Customers.
Preferred Skills
- Minimum 7+ years of pharmaceutical/biotech experience
- Ideally 2+ years of experience in the MS Disease State or other related chronic disease
- Account Management Experience preferred, experience navigating complex accounts critical for success
- Previous management and/or cross functional experience strongly preferred
- Technical knowledge of health care reimbursement from a patient and provider perspective
- Establishes effective relationships through mutual respect and trust in dealing with others
- Must be comfortable with ambiguity and not having set processes and structures in place
- Ability to identify issues quickly and develop recommendations to resolve in a timely, compliant manner
- Strong presentation skills. Ability to clearly and succinctly convey his/her ideas to either groups or individuals
- Advanced understanding of Biogen's culture. Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
- Strong regional and national Managed Care knowledge
- Strong organizational and communication skills- ability to navigate communication between BIIB and the HCP office
- Understanding of patient privacy laws including HIPAA and similar state laws
- Advanced understanding of compliance with OIG & regulatory requirements
- Demonstrated ability to navigate in ambiguous and complex environments
- Strong problem-solving skills
Required Skills
BS/BA Required, MBA Preferred
Driving is an essential duty of this job; candidates must have a valid driver's license to be considered.
The Key Customer Manager must demonstrate a long-term track record of adherence to Corporate Compliance Policies.
Requirements
- Minimum 7+ years of pharmaceutical/biotech experience
- Ideally 2+ years of experience in the MS Disease State or other related chronic disease
- Account Management Experience preferred, experience navigating complex accounts critical for success
- Previous management and/or cross functional experience strongly preferred
- Technical knowledge of health care reimbursement from a patient and provider perspective
- Establishes effective relationships through mutual respect and trust in dealing with others
- Must be comfortable with ambiguity and not having set processes and structures in place
- Ability to identify issues quickly and develop recommendations to resolve in a timely, compliant manner
- Strong presentation skills. Ability to clearly and succinctly convey his/her ideas to either groups or individuals
- Advanced understanding of Biogen's culture. Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization
- Strong regional and national Managed Care knowledge
- Strong organizational and communication skills- ability to navigate communication between BIIB and the HCP office
- Understanding of patient privacy laws including HIPAA and similar state laws
- Advanced understanding of compliance with OIG & regulatory requirements
- Demonstrated ability to navigate in ambiguous and complex environments
- Strong problem-solving skills
- BS/BA Required, MBA Preferred
- Driving is an essential duty of this job; candidates must have a valid driver's license to be considered
- The Key Customer Manager must demonstrate a long-term track record of adherence to Corporate Compliance Policies
Benefits
- Medical, Dental & Vision
- Life Insurance
- Fitness & Wellness Programs
- Short & Long-Term Disability
- 15 Days Paid Vacation
- End-of-Year Shutdown
- 12 Paid Holidays
- 3 Personal Significance Days
- 80 Hours Sick Time
- Paid Maternity & Parental Leave
- 401(k) Matching
- Employee Stock Purchase Plan
- Tuition Reimbursement
- Employee Resource Groups
Company overview
Founded in 1978, Biogen is a leading global biotechnology company headquartered in Cambridge, Massachusetts, specializing in the development and commercialization of innovative therapies for serious neurological and neurodegenerative diseases. As one of the oldest independent biotechnology companies in the United States, Biogen has established itself as a pioneer in neuroscience, focusing on difficult-to-treat conditions where few or no treatment options exist. The company's portfolio includes groundbreaking treatments for multiple sclerosis, spinal muscular atrophy, Alzheimer's disease, ALS, and Friedreich's ataxia. With approximately 7,000 employees worldwide, Biogen operates through a global network that includes research and development hubs in Cambridge, Research Triangle Park in North Carolina, and South San Francisco, along with world-class manufacturing facilities in the United States and Switzerland. The company's commitment to scientific innovation is demonstrated by its Nobel Prize-winning founders and its receipt of the U.S. National Medal of Technology and Innovation. Biogen's patient-centric approach drives its mission to deliver transformative medicines that improve lives while creating sustainable value for shareholders and communities.