Lab Supervisor

Key Performance Areas

• Oversees the scheduling of staff to process patient specimens and perform patient specimen testing for the clinic.
• Monitors the workflow and trains staff on proper procedures.
• Operates all instruments and is proficient on all software used in clinic laboratory areas.
• Performs instrument maintenance and QC.
• Reviews daily technical systems for assurance of quality and efficiency and applies corrective action when necessary.
• Assures adherence to laboratory Standard Operating Procedures.
• Assures instruments and reagents are within quality parameters.
• Participates in laboratory research and development projects as needed and as time permits.
• Maintains personal continuing education in the areas required for license renewal and keeps license current.
• Coordinates with clinic and AON Lab Analyst for the ordering of supplies.
• Ensures and maintains the confidentiality of all patient and employee information at all times.
• Responsible for performing proper quality control procedures before proceeding with patient testing.
• Perform laboratory blood work.
• Perform blood draws.
• Follow laboratory procedures for specimen handling and processing.
• Perform technical laboratory procedures in a timely manner with accuracy and precision, meeting the standards of all accrediting and regulatory agencies.
• Assists providers bedside during bone marrow biopsies.
• Prepare blood or bone marrow slides for evaluation.
• Send outside labs to appropriate facility as dictated by patient’s insurance plan.
• Receive lab reports via the telephone, lab system, or fax and document in the patient’s chart or Onco/EMR for physician’s review.
• Show physician critical blood counts according to guidelines.
• Perform any and all duties required to keep laboratory in compliance with state and federal regulatory agencies.
• Must be able to perform compliance testing.
• Must take the required number of CEUs annually to meet C.O.L.A. requirements.
• Observes established safety guidelines and maintains cleanliness of the laboratory and equipment.
• Comply with all Federal and State laws and regulations pertaining to patient care and the lab.
• Adhere to all Company and departmental policies and procedures, including policies and procedures and Disaster Recovery Plan.

Supervisory Duties

• Has the authority to initiate actions and make decisions within established precedents or well-defined policy with regular managerial direction and review. Including hiring, counseling, termination.
• Oversees daily activities of department to maximize scheduling and real-time utilization of resources. Shifts resources as needed.
• Supervises phlebotomists’ and requires proficient and safe patient care.
• Interacts with management to ensure smooth flow of work through department.
• Participates in daily, weekly, monthly, and annual planning process as appropriate.
• Oversees department metrics.
• Interacts with outside vendors and evaluates proposals for laboratory improvement (instrumentation/processing systems) for feasibility and effectiveness.
• Directs and oversees validation processes prior to the implementation of new systems, policies, or procedures to CAP standards.
• Monitors volume trends and ensures the laboratory is appropriately stocked with the necessary supplies, reagents, and chemicals.
• Writes/edits/updates new and existing policies and procedures and collaborates with the laboratory manager if assistance is needed.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Projects a favorable image of the company to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
• Keeps manager informed of all problems or unusual matters and takes prompt corrective action when necessary or performs root cause analysis and proposes counter measures to mitigate risk of recurrence.
• Completes all other miscellaneous duties as assigned.

Required Qualifications

• Bachelor's Degree in Clinical Lab, Chemistry, Biology or related field. Experience may be substituted for education.
• Must have greater than 5 years clinical laboratory experience in the specialty for which you will supervise.
• Previous supervisory experience preferred.

Job Qualifications and Requirements

• Education: Bachelors Degree in Clinical Lab, Chemistry, Biology or related field.
• Certifications/Licenses: Valid Driver’s License and vehicle for travel to other clinic locations as needed.
• Previous Experience: Minimally five years experience clinical laboratory experience. Two years laboratory supervisory experience.
• Core Capabilities: Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.
• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.
• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.
• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.
• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required. Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.
• Leadership and Mentoring: Effectively lead and facilitate group discussions, coach, mentor, motivate, and engage others to align to a common goal. Ability to effectively lead projects from inception through implementation and assessment.
• Human Resources Management: Effectively hire, coach and support staff develop, as applicable, as well as manage resources, performance and employee relations, and supervise within established policies, procedures and legislation.
• Computer Skills: Proficiency in MS Office Word, Excel, Power Point, and Outlook required. EMR
• Travel: <25%
• Standard Core Workdays/Hours: Monday to Friday 8:00 AM – 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.