Lab Support Services Specialist- Phlebotomy(3am-1:30pm)

Overview

Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus.

• HIS/LIS data entry, troubleshooting and laboratory technical support functions
• Customer Service for all patients and health care providers
• Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff
• Phlebotomy procedures including all types of specimen collection techniques
• Pre-Analytical and specimen storage robot operation
• Assist in multiple areas as workload and staffing changes

Responsibilities

• HIS/LIS order entry; work in multiple computer systems; use critical thinking and lab knowledge to resolve patient orders and irretrievable samples
• Report and troubleshoot HIS/LIS, printer, fax malfunctions
• Organize specimen intake in downtime scenarios and recovery
• Assist with inventory control and maintain organization of laboratory storage areas
• Restock consumables in phlebotomy, clerical areas, store room and laboratory
• Perform QA checks on refrigerators and freezers
• Comply with AIDET standards; communicate effectively and courteously with outpatients, visitors and hospital personnel
• Maintain patient privacy and confidentiality
• Receive incoming calls; resolve or route as appropriate
• Resolve patient/patient care provider complaints; refer to supervisor when needed
• Provide patient test results to patient care providers via printed reports, fax or verbal communication
• Maintain organized files for physician orders and lab reports
• Make follow-up calls concerning problem specimens and recollects
• Perform call back function for critical and notification values
• Check all specimens arriving in the lab for sufficient quality and quantity
• Cancel unacceptable specimens after notifying RN and documenting in the LIS
• Centrifuge, decant or split specimens; combine orders; take to testing areas timely; pull samples for pending lists
• Measure and aliquot 24 hr urine samples and enter information in the LIS
• Prepare specimens for transport to reference labs via tracking and pending logs
• Check accuracy of outpatient orders and resolve discrepancies
• Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS
• Resolve insurance/billing problems noted with PAS or Outreach staff
• Process microbiology specimens (plating/preparation and preparing gram stains)
• Prepare and maintain phlebotomy tray with all required supplies
• Perform phlebotomy in accordance with patient identification, confidentiality, safety and infection control guidelines with appropriate PPE, sharps disposal and hand washing
• Collect quality blood specimens both venous and capillary; minimum venipunctures 10/hour
• Critically review each collection list to minimize patient collections by canceling duplicate orders and combining orders
• Identify patient using two patient identifiers before drawing blood and inform nursing of missing or incorrect arm bands
• Comply with Blood Culture and Blood Bank specimen collection procedures and handling requirements
• Confirm patient left in secure position, tourniquet removed and puncture wound clotted before leaving
• Deliver specimens to the Laboratory within specified timeframe
• Resolve unreceived specimen pending log in LIS
• Assist in orientation and training of new employees as assigned
• Check emails daily in Sunquest
• Complete all assigned training and competency testing within specified time periods
• Participate in 80% of staff meetings and read 100% of posted meeting minutes
• Perform other duties as assigned
• Comply with all Wellstar Health System policies, standards of work, and code of conduct

Qualifications

• High school diploma Required or GED Diploma from an accredited program Required
• Experience in either phlebotomy and/or specimen processing in an outpatient or hospital laboratory environment Preferred
• Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge
• Basic Life Support Required
• BLS - Instructor Required
• BLS - Provisional Required
• Phlebotomy Certification by a national organization Preferred