Lab Support Svcs Spec Wkd

Job Summary

Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus.

Core Responsibilities and Essential Functions

Specimen Receipt and Processing

• Check all specimens arriving in the lab for sufficient quality and quantity.
• Cancel unacceptable specimens after notifying RN and documenting in the LIS.
• Centrifuge, decant or split specimens as needed; combine orders as needed.
• Measure and aliquot 24 hr urine samples and enter required information in the LIS.
• Prepare specimens for transport to reference labs via tracking and pending logs.
• Check accuracy of outpatient orders and resolve discrepancies.
• Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS.
• Resolve insurance/billing problems noted with PAS or Outreach staff.
• Process microbiology specimens (plating/preparation and preparing gram stains).

Phlebotomy

• Prepare and maintain phlebotomy tray with all supplies required to perform duties.
• Perform phlebotomy in accordance with patient identification, confidentiality, safety and infection control guidelines.
• Collect quality blood specimens both venous and capillary; minimum venipunctures 10/hour.
• Critically review each collection list to minimize patient collections.
• Identify patient using two patient identifiers before drawing blood.
• Comply with Blood Culture and Blood Bank specimen collection procedures.
• Confirm patient is left in a secure position, tourniquet removed and puncture wound clotted.
• Deliver specimens to the Laboratory within specified timeframe.
• Resolve unreceived specimen pending log in LIS.

Customer Service Support

• Comply with AIDET standards always.
• Communicate effectively and courteously with outpatients, visitors and hospital personnel.
• Maintain patient privacy and confidentiality always.
• Receive incoming calls; resolve or route as appropriate.
• Resolve patient/patient care provider complaints; refer to supervisor when needed.
• Provide patient test results to patient care providers via printed reports, fax or verbal communication.
• Maintain organized files for physician orders and lab reports.
• Make follow-up calls concerning problem specimens and recollects.
• Perform call back function for critical and notification values.

Technical / HIS / LIS

• HIS/LIS order entry; work in multiple computer systems.
• Report and troubleshoot HIS/LIS, printer, fax malfunctions.
• Organize specimen intake in downtime scenarios and recovery.
• Assist with inventory control and maintain organization of laboratory storage areas.
• Restock consumables in phlebotomy, clerical areas, store room and laboratory.
• Perform QA checks on refrigerators and freezers as required.

Teaching / In-Service / Email

• Assist in orientation and training of new employees as assigned.
• Check emails daily in Sunquest.
• Complete all assigned training and competency testing within specified time periods.
• Participate in staff meetings and read posted meeting minutes.
• Perform other duties as assigned.
• Comply with all WellStar Health System policies, standards of work, and code of conduct.