Laboratory IT Liaison
Labcorp
Summary
Labcorp is seeking a Laboratory IT Liaison to join our team at 8211 Scicor Drive, Indianapolis, Indiana, with the flexibility of a hybrid work schedule. Work Schedule: Monday – Friday, 8am – 5pm EST.
Job description
Job Responsibilities
Investigational & Project Support
- Partner with laboratory users and management to evaluate and implement new laboratory systems, applications, and technologies.
- Collaborate with IT security, architecture, and compliance teams to ensure solutions meet organizational standards and requirements.
- Guide laboratory teams through IT governance processes, including vendor risk assessments, software security reviews, and approval workflows.
- Coordinate with network, firewall, infrastructure, and desktop support teams to test, deploy, and support laboratory technology solutions.
Operational Support
- Serve as a central point of contact for laboratory IT operational requests, ensuring timely assessment and resolution.
- Liaise with laboratory stakeholders, vendors, and IT teams to facilitate effective communication and issue management.
- Coordinate laboratory software upgrades and system enhancements across multiple support teams.
- Manage the deployment and maintenance of remote support tools in partnership with laboratory vendors and IT teams.
- Identify and evaluate opportunities to improve system resilience, including network backup and recovery solutions.
- Develop and maintain in-depth knowledge of laboratory systems, applications, and operational processes.
- Support the planning, assessment, and execution of IT changes within laboratory environments, including impact analysis, implementation coordination, and post-deployment monitoring.
Production & Incident Support
- Provide first-line IT support for laboratory systems, investigating, diagnosing, and resolving technical issues.
- Engage and coordinate with specialist IT teams and external vendors to ensure effective issue resolution.
- Support vendors during onsite troubleshooting, maintenance activities, and system investigations.
- Monitor recurring technical issues, identify trends, and drive corrective actions to minimize operational disruption and improve system stability.
Minimum Qualifications
- Bachelors in Computer Science, Information Systems, or Biomedical Engineering
- Experience working in IT Systems, Infrastructure, Security, Network, Lab communications Protocols (ASTM, HL7) within a laboratory environment
Preferred Qualifications
- Master’s degree in computer science, Information Systems, or Biomedical Engineering
- Laboratory or Healthcare IT certifications
- 2 or more years Labcorp experience
Additional Job Standards
- Demonstrate strong customer service skills
- Ability to work effectively in a matrix organization
- Strong planning, organizational, negotiation and problem-solving skills
- Excellent written, verbal, and strong interpersonal skills
- Knowledge of regulatory compliance standards, i.e. 21 CFR part 11
Requirements
- Bachelors in Computer Science, Information Systems, or Biomedical Engineering
- Experience working in IT Systems, Infrastructure, Security, Network, Lab communications Protocols (ASTM, HL7) within a laboratory environment
- Demonstrate strong customer service skills
- Ability to work effectively in a matrix organization
- Strong planning, organizational, negotiation and problem-solving skills
- Excellent written, verbal, and strong interpersonal skills
- Knowledge of regulatory compliance standards, i.e. 21 CFR part 11
Benefits
- Medical, Dental & Vision
- Life Insurance
- Short Term Disability
- Long Term Disability
- 401(k)
- Paid Time Off
- Flexible Time Off
- Tuition Reimbursement
- Employee Stock Purchase Plan
Company overview
Labcorp (Laboratory Corporation of America Holdings) is a global leader in life sciences and diagnostics, providing comprehensive clinical laboratory services and end-to-end drug development solutions. Founded in 1978 and headquartered in Burlington, North Carolina, the company operates one of the world's largest clinical laboratory networks, serving patients, physicians, hospitals, and pharmaceutical companies worldwide. Labcorp's services encompass a wide range of diagnostic testing, including routine and esoteric tests, as well as clinical trial management, central laboratory services, and biomarker development. The company plays a critical role in healthcare by delivering vital information that enables better medical decisions, supports drug development, and improves patient outcomes. With a strong focus on innovation and technology, Labcorp continues to advance precision medicine and transform healthcare through data-driven insights.