Laboratory Operations Manager, Jamaica Plain

Reporting to the hospital Laboratory Administrative Director, and in close collaboration with the CLIA Laboratory Director, is responsible for the daily operational oversight of the clinical departments of the laboratory. This includes appropriate staffing, training, and efficient workflows. The operations manager will monitor and follow up on safety reports as well as oversee quality, safety, and compliance programs that align with Enterprise models. The operations manager will oversee section managers and/or supervisors to support supply chain, people management/human resources, compliance, emergency planning, and financial success. This may include performance benchmarking, student placement, and ensuring both hospital departments and outpatient clients are provided with excellent services. The position participates in MGB Pathology and local hospital committees as assigned. The role requires strong management skills and a collaborative approach in working together with leaders locally and within the system. This is an on-site role.

Essential Functions (Key Roles & Responsibilities)

• Works in conjunction with the Chief/Chair, Administrative Director, and the MGB Pathology Compliance team to ensure adherence to all CAP, TJC, CLIA, CLSI (NCCLS), FDA, and DPH standards.
• With the Chief/Chair leads external and self-inspections.
• Provides direct oversight, including performance evaluations and leadership development, operations meetings, for all technical department supervisory staff and support supervisory staff.
• Serves as interim section leader as required.
• Supports employee engagement and partners on people management/human resources within a culture of respect.
• Provides direct oversight of the educational program within the laboratory, including continuing education activities, proficiency testing, and development of programs to ensure timely and reliable education of technical and non-technical staff and students.
• Collaborates with hospital departments, providers, and outpatient sites to provide efficient and accurate test results.
• Researches safety reports and responds with follow-up and improvement initiatives as needed.
• Works with the Administrative Director to identify priorities for capital and system testing alignment.
• Creates budgets and monitors variance for fiscal responsibility.
• Explores benchmarking and process improvement to reduce costs and improve services.
• Represents the hospital laboratory on any committees, work groups, and initiatives as delegated.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

Education: Bachelor's Degree Medical Laboratory Science required or Bachelor's Degree Chemistry required or Bachelor's Degree Biology required.

Licenses and Credentials: Medical Technologist (ASCP) [MLT, MT, MLA, Histologists] - American Society for Clinical Pathology Board of Certification (ASCP-BOC) required.

Experience: People Management Experience 3-5 years required. Clinical Laboratory Experience 5-7 years required.

Knowledge, Skills and Abilities

• Ability to lead teams and drive change via the execution of system vision and priorities.
• Exceptional organizational skills with the ability to multitask and manage competing priorities, with excellent follow-through and a proactive approach.
• Strong communication skills, both written and verbal.
• Superb interpersonal skills and ability to work independently and collaboratively as required.
• Experience in identifying, hiring and developing leaders to position them for personal growth and organizational success.
• Strong analytical and financial management skills; ability to identify cost trends and causes; experience in developing and evaluating performance metrics.