Laboratory Technical Training Specialist / FlexForce Start-Up Tech
Siemens Healthineers
Summary
The Laboratory Technical Training Specialist / FlexForce Start-Up role is part of the Customer Solutions team and is responsible for delivering approved training curriculum to North America customers for Core Lab products. The technical training will include basic operations and troubleshooting, and will be delivered either in a training center, virtually, or at the customer site. This position will support all Siemens Healthineers Core Lab portfolio, with an initial focus on the Atellica Solution and CI Analyzer.
Job description
This hybrid role is also responsible for delivering FlexForce Start-Up engagements at customer sites. FlexForce assignments will vary based on contracts and can take place anywhere in the US for several consecutive weeks at a time. The ideal candidate is a medical technologist with experience in technical training. This role is based in the Tarrytown, NY office and the candidate should live within commuting distance from Tarrytown, NY. Travel needs will vary based on business needs, up to 75%.
As a Technical Training Specialist, you will:
- Facilitate in-person and remote, basic and advanced training programs.
- Provide technical input and update instructor-led and computer-based training curriculum and pilot new programs as needed.
- Lead advanced programs curriculum updates to meet customer’s needs and business goals.
- Troubleshoot problems and successfully maintain instruments when working in the training laboratory.
- Collaborate cross-functionally to stay current and standardize training content.
- Work independently to interface with outside departments and effectively represent the Customer Solutions team.
- Participate in continuous improvement efforts to increase customer satisfaction and customer retention.
Responsibilities during FlexForce assignments:
- Serve as a FlexForce Start-Up Tech specialist during customer post go-live stabilization periods, supporting medical laboratories across North America.
- Provide on-the-job coaching and workflow guidance to customer laboratory staff during live operations.
- As needed, communicate cross functionally and escalate system, workflow, and operational issues to support successful customer transitions.
- Act as a trusted on-site technical expert, ensuring customer confidence and continuity of laboratory operations.
- Maintain compliance and Siemens Healthineers Diagnostics Quality System requirements.
- Protect patient confidentiality and customer data at all times.
- Travel as needed and sometimes extensively for consecutive weeks as required by FlexForce engagements.
Requirements
- Excellent written, verbal, and interpersonal communication skills with people in a wide range of organizational roles and education levels are required
- Excellent organizational skills and demonstrated ability to work independently
- Must be flexible, reliable, and demonstrate sound judgment and initiative
- Excellent attention to detail, good problem solving and analytical skills
- Understanding of the operations and workflow of a laboratory
- Customer focused mindset
- Team player with a high degree of flexibility and capacity for adaptation to a changing business environment
- Bachelor’s degree in Medical Technology or equivalent required with a minimum of 2 years laboratory experience in chemistry/immunoassays
- Experience with training on laboratory equipment
- Computer skills are required including proficiency with Microsoft TEAMS, MS Word, PowerPoint, and Outlook
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term disability insurance
- Short-term disability insurance
- Paid parking
- Public transportation
- Paid time off
- Paid sick and safe time
Company overview
Siemens Healthineers is a German multinational medical technology company specializing in diagnostic and therapeutic imaging, laboratory diagnostics, and molecular medicine. Founded in 2017 as a spin-off from Siemens AG, the company has established itself as a global leader in healthcare technology with a comprehensive portfolio that addresses the complete care continuum for many of the world's most threatening diseases. With approximately 69,500 employees worldwide and operations in over 70 countries, Siemens Healthineers generates annual revenues exceeding €21 billion. The company's product offerings span across four main business segments: Imaging (including CT, MRI, ultrasound, and X-ray systems), Diagnostics (laboratory and point-of-care testing), Varian (cancer care and radiation therapy), and Advanced Therapies. Siemens Healthineers is particularly renowned for pioneering breakthroughs in medical imaging, having developed the world's first commercial PET/CT scanner and continuing to innovate in areas such as artificial intelligence, digital health solutions, and precision therapy. The company's commitment to research and development, with annual investments of approximately €1.5 billion, drives its mission to pioneer breakthroughs in healthcare for everyone, everywhere, sustainably.