LAS Operations Asset Analyst III
Abbott
Summary
This position works out of our Madison, WI location in the Cancer Diagnostics Division. As the LAS Operations Asset Analyst III, you'll be the first point of contact for customers seeking support and information about installed laboratory equipment, while managing equipment records, maintenance plans, and calibration documentation. You'll support service teams with work order coordination, vendor scheduling, and customer communications, helping keep our equipment accurate, compliant, and ready to use.
Job description
The Opportunity
This position works out of our Madison, WI location in the Cancer Diagnostics Division. As the LAS Operations Asset Analyst III, you'll be the first point of contact for customers seeking support and information about installed laboratory equipment, while managing equipment records, maintenance plans, and calibration documentation. You'll support service teams with work order coordination, vendor scheduling, and customer communications, helping keep our equipment accurate, compliant, and ready to use.
What You'll Work On
- Set up and maintain equipment records and maintenance plan schedules in the CMMS, ensuring data accuracy and integrity, and manage more than one site where needed.
- Review calibration certificates and technical documentation, verifying instrument details, dates, traceability, and compliance, and analyze calibration data to identify out-of-tolerance results.
- Receive, assign, and track work orders, dispatch Helpline requests, and respond promptly to internal and external customers and vendors.
- Schedule third-party vendors for planned and unplanned service, coordinate the return of externally serviced or calibrated equipment, and tag and label equipment as required by the organization and regulatory bodies.
- Support site inventory by ordering parts and components, tracking retired, unused, and new equipment, and ensuring service groups have the tools and consumables they need.
Required Qualifications
- Bachelor's degree in business administration, computer science, or a related field; or an associate degree in one of those fields and 2 years of relevant experience; or a high school diploma/GED and 4 years of relevant experience.
- 2+ years of experience in a combination of the following: customer service focused setting, Computerized Maintenance Management System (CMMS), Calibration Management System, or other Windows-based data capture systems.
- Basic computer skills, including internet navigation, email, and word processing.
- Proficient in Microsoft Office, including Excel macros and pivot tables.
- Authorization to work in the United States without sponsorship.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
Preferred Qualifications
- Hands-on experience with equipment qualification.
- Experience working in a regulated environment such as CAP, CLIA, FDA, and/or ISO.
Requirements
- Bachelor's degree in business administration, computer science, or a related field; or an associate degree in one of those fields and 2 years of relevant experience; or a high school diploma/GED and 4 years of relevant experience.
- 2+ years of experience in a combination of the following: customer service focused setting, Computerized Maintenance Management System (CMMS), Calibration Management System, or other Windows-based data capture systems.
- Basic computer skills, including internet navigation, email, and word processing.
- Proficient in Microsoft Office, including Excel macros and pivot tables.
- Authorization to work in the United States without sponsorship.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Hands-on experience with equipment qualification.
- Experience working in a regulated environment such as CAP, CLIA, FDA, and/or ISO.
Benefits
- Medical Coverage
- Retirement Savings Plan
- Tuition Reimbursement
- Student Debt Program
- FreeU Education Benefit
- Career Development
Company overview
Abbott Laboratories is a global healthcare leader with a 135-year legacy of innovation, dedicated to helping people live healthier, fuller lives through life-changing technologies and products. Headquartered in Abbott Park, Illinois, the company operates in more than 160 countries with a workforce of approximately 114,000 professionals. Abbott's diversified portfolio spans four core business segments: medical devices, diagnostics, nutrition products, and branded generic pharmaceuticals. The company is particularly renowned for its groundbreaking medical devices including cardiovascular technologies, diabetes management systems like the FreeStyle Libre continuous glucose monitor, neuromodulation devices for chronic pain, and the AVEIR DR dual chamber leadless pacemaker system. In diagnostics, Abbott has been instrumental in developing critical tests, including the first licensed HIV test in 1985 that helped secure blood supply safety. The company's nutrition division produces leading infant formulas like Similac, while its pharmaceutical business provides quality branded generic medicines. Abbott consistently ranks among Fortune's Most Admired Companies and maintains a strong commitment to sustainability and corporate responsibility, making it a trusted partner in advancing global healthcare.