Lead Cashier, Parking - evenings

Job Summary

40 hr evenings. Responsible for providing customer service while completing ticket and monetary transactions related to parking by providing safe, efficient, and appropriate access to and egress from parking ramps.

• Collects tickets, validates and accepts cash for parking fees.
• Operates cash register.
• Balances revenue to cashier reports and reports any discrepancies (lost tickets, gate malfunctions, cash shortages, etc.).
• Monitors cars parking in the lot.
• Reports incidents of vandalism or other disturbances to the Police Department.
• Assists motorists with disabled vehicles.

Principal Duties and Responsibilities

• Must be able to perform all Parking Service Assistant functions.
• Monitors cash flow and collects revenue deposits from Parking Service Assistants and lot attendants.
• Takes drops when cash in Parking Service Assistants drawer exceeds $700.00, verifies the drop, rectifies discrepancies, and places drop in the drop safe.
• Enters the drop in shift report spreadsheet and completes drop sheet.
• Prepares and audits revenue deposits to be delivered to central cashiers' office.
• Resolves discrepancies; reports unresolved discrepancies immediately to the Supervisor.
• Responsible for transfer of cash deposits from garage safe to the armed escort when necessary.
• Cashes out and reviews transactions and documentation prior to releasing the Parking Service Assistants at end of shift.
• Completes shift report, verifies deposit against shift report, prepares shift deposit, completes deposit slips and other related documents, and rectifies deposit and shift report with Supervisor.
• Trains, develops, and supervises employees.
• Assists in preparations and presentation of performance appraisals for reporting employees.
• Recommends staffing changes; resolves shift staffing problems; maintains personnel documentation.
• Communicates reviews and monitors procedural changes to staff assigned to shift.
• Interprets parking policies and procedures for employees/customers and department personnel.
• Diplomatically resolves customer issues; contacts Parking Supervisor if unable to resolve.
• Assists customers in automobile jump starts and locating their vehicles.
• Monitors all parking equipment and computerized equipment for proper and maximum functionality; places service calls when needed.
• Recommends needed preventative maintenance programs for garages and lots to Supervisor.
• Conducts frequent tours of physical lots and garages to monitor cleanliness, hazardous conditions, utilization, and traffic flow.
• Works with Police & Security on any incidents involving parking, garages or lots.
• Assists supervisor with Special Event parking and planning.
• Participates in departmental emergency procedures including Fire, Code Disaster HAZMAT, Code Pink, medical and weather emergencies.
• Relieves cashiers for breaks and lunch or other periods of absence.
• Performs other duties as required or assigned.

Qualifications

High School Diploma or Equivalent required. Experience in lieu of a degree is not accepted.

• Customer Service Experience 1-2 years required
• Money Management Experience 1-2 years required
• Familiar with money management processes
• Good communication and interpersonal skills
• Excellent customer service skills
• Basic math skills
• Ability to exert light physical effort in sedentary to light work, typically involving lifting, carrying, pushing and pulling
• Repetitive standing and sitting in a cashier's booth for 8 hours and extended periods of time