Lead Development Representative 2
Dexcom
Summary
We are looking for an energetic and detail-oriented person to join our Lead Development team. As a key member of this team, you are responsible for engaging and connecting with each customer, lead generation, and providing a high-quality customer experience. Each day offers new and exciting challenges as you interact with new prospects from different marketing initiatives.
Job description
Meet the team
We are looking for an energetic and detail-oriented person to join our Lead Development team. As a key member of this team, you are responsible for engaging and connecting with each customer, lead generation, and providing a high-quality customer experience. Each day offers new and exciting challenges as you interact with new prospects from different marketing initiatives.
Where you come in
- Outbound call representative focused on qualifying prospects and provide education about Dexcom products
- Handle HCP customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
- Complete lead conversions by capturing required information from the healthcare provider
- Connect and inspire HCPs to be excited about Dexcom products, and clearly explain system features and benefits with recommendations on how to prescribe and obtain Dexcom CGM
- Provide clear and concise explanations to HCP inquiries in an organized manner and connect them with field sales teams as needed
- Adhere to all client and regulatory compliance laws (HIPAA), FDA approved usage and documentation
- Perform other duties as assigned
What makes you successful
- Self-starter with a positive outlook and outstanding interpersonal abilities
- Provide excellent customer service through active listening on every interaction
- Aim to resolve issues on the first interaction by being proactive, patient, empathetic and understanding
- Adhere to all client and regulatory compliance laws (HIPAA)
- Build strong relationships with customers, peers and colleagues and adapt within a fast-paced growing environment
- Understand the importance of our roles in improving the lives of those living with diabetes
Preferred qualifications
- Logical problem-solving skills, availability to work various shifts, ability to use Windows operating systems and predictable and reliable attendance
- 3-4 years of customer service and insurance benefits experience, excellent oral and written communication skills, some technical background and bilingual in English and Spanish
Requirements
- Minimum of 2-4 years of related experience
- High School diploma/certificate or equivalent
- Self-starter with a positive outlook and outstanding interpersonal abilities
- Excellent customer service through active listening
- Proactive, patient, empathetic and understanding
- Adhere to HIPAA and regulatory compliance laws
- Build strong relationships with customers, peers and colleagues
- Flexibility to adapt within a fast-paced growing environment
- Preferred: 3-4 years of customer service and insurance benefits experience
- Preferred: excellent oral and written communication skills
- Preferred: some technical background
- Preferred: bilingual in English and Spanish
- Preferred: logical problem-solving skills
- Preferred: availability to work various shifts
- Preferred: ability to use Windows operating systems
- Preferred: predictable and reliable attendance
Benefits
- Comprehensive benefits program
- Growth opportunities
- Career development programs
- Tuition reimbursement
Company overview
Dexcom, Inc. is a pioneering American healthcare company specializing in the development, manufacturing, and distribution of continuous glucose monitoring (CGM) systems for diabetes management. Founded in 1999 and headquartered in San Diego, California, Dexcom has transformed diabetes care through innovative biosensing technology that provides real-time glucose readings. The company's flagship products, including the G-series CGM systems, offer industry-leading accuracy and extended wear times, with the latest G7 model providing up to 15.5 days of continuous monitoring. As a publicly traded company listed on Nasdaq (DXCM) and a component of both the Nasdaq-100 and S&P 500 indices, Dexcom operates globally with manufacturing facilities in Arizona, Malaysia, and Ireland. With over 10,300 employees worldwide, the company generates approximately $4 billion in annual revenue and maintains strategic partnerships with major healthcare technology companies. Dexcom's mission focuses on empowering people with diabetes to take control of their health through advanced monitoring solutions that improve clinical outcomes and quality of life.